Adviser: Future Student Enquiries (HEO 4)

Messages

To proceed, please enable JavaScript in your internet browser. After enabling JavaScript, you will need to close and re-open this browser window.

Based in Communications and Marketing at 101 Currie Street, Adelaide

Full-time, fixed-term contract until 27 June 2025

Commencement Salary: $70,476 per annum (plus 17% superannuation)

About You

You are a skilled customer service representative looking to further develop your sales and communications skills in a fast-paced environment. You provide solutions through logical, creative and innovative thinking, and display conviction and resilience when working collaboratively and motivating others.

About the Role

Reporting to the Team Leader: Future Student Enquiries, you will be responsible for providing high quality customer service and accurate information to prospective undergraduate and postgraduate students in response to enquiries on a range of platforms. You will participate in the ongoing development of quality improvement initiatives and will work collaboratively with staff across the Communications and Marketing Unit to facilitate information sharing and cross-skilling.

About the Communications and Marketing Unit

The Communications and Marketing Unit's (CMK) role is to raise the profile of UniSA and enhance understanding and recognition of its strengths and diversities; internally, externally and internationally among key target groups including staff, students, graduates, prospective students, government, media, business, professions, other educational bodies and the wider community. The Unit plays a critical role in contributing to the growth of the institution's brand and profile, as well as delivery of the University strategic action plan.

The Domestic Student Recruitment (DSR) team has overall responsibility for the management of the University's domestic prospective student customer service and outreach programs. The team visits a majority of South Australian secondary schools each year, promotes pathway options for adult applicants, conducts the annual Open Day and provides an enquiry service for domestic prospective students. The DSR team manages University wide activity at the ‘one-to-one' end of the student decision making process.

About UniSA

The University of South Australia is Australia's University of Enterprise. Our culture of innovation is anchored around global and national links to academic, research and industry partners. Our graduates are the new urban professionals, global citizens at ease with the world and ready to create and respond to change. Our research is inventive and adventurous and we create new knowledge that is central to global economic and social prosperity.

Essential Skills and Experience

Experience in a sales and customer service-related environment with a focus on achieving targets and client service management

Excellent relationship building skills to enable effective engagement with a diverse range of people and cultures Demonstrated provision of high quality, responsive customer service with excellent communication and written skills and a professional phone manner

Proven ability to problem-solve and sound organisational skills, including prioritising conflicting demands to meet deadlines

Demonstrated experience in working collaboratively in a team-based work environment including contributing towards a strong client focused culture

Benefits

Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:

Access to great personal development opportunities

Generous superannuation contributions of 17%

Flexible working conditions including up to 2 days from home per week

Various on-site services available at our campuses which may include on- site gym membership

A variety of leave arrangements

Culture

At the University of South Australia, we value workplace diversity and are committed to providing a supportive, inclusive, and respectful work environment for all people. We strongly encourage applications from Aboriginal and Torres Strait Islander Peoples, women, members of the LGBTIQ+ community, people of culturally diverse backgrounds and people with disability.

We are committed to providing an equitable and barrier free recruitment process and encourage you to share any support, adjustments and/or access requirements you have by contacting our Recruitment Central team on [email protected]. Anything you tell us will be kept completely confidential.

How to Apply

For a copy of the position description and to apply, please visit Working at UniSA. The online application form will list the specific selection criteria that you need to address.

Please address your cover letter to Ruth Haren, Team Leader: Recruitment Central. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at [email protected] using job reference number 6511.

Applications close: 11:30pm Wednesday 25 September 2024

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.

Pursuant to the Child Safety (Prohibited Persons) Act 2016 (the Act) and the Child Safety (Prohibited Persons) Regulations 2019 (the Regulations), this position has been deemed prescribed. This role will require the successful candidate to hold a current Working with Children Check.

CLICK HERE for Position Description Opens in new window

How to apply:

Preview Application Form Opens in new window

Applications must be lodged online, please note UniSA does not accept applications via email.

Start your application by clicking the ‘BEGIN' button

If you have already registered for an account, please login before starting your application

If you have forgotten your log in details, click here to reset your password

You will be able to save your progress throughout your application

UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

IMPORTANT: This site is optimised for the latest versions of Internet Explorer, Safari, Firefox and Chrome. Note that earlier versions of any browsers mentioned are supported, but likely to demonstrate slower response times.

By choosing to continue, you agree to the privacy policy. Show Privacy Policy Opens in new window