Post Title: Careers & Internships Officer
SBU/Department: Careers & Employment (Lifelong Learning & Employment)
FTE: 0.8 FTE (working 29.6 hours per week)
Duration of Contract: Fixed Term for 24 months
Salary: UH5 £27,181pa pro rata to £30,487pa pro rata by annual increments
Annual Leave: 25 days pro rata plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year
Location: College Lane Campus, Hatfield with flexible location working on campus and from home
The Careers and Employment Service are seeking a motivated candidate to join our team to support internship project management and administration in a range of areas. We are a friendly, positive team focused on student outcomes and creating opportunities for all.
Main duties and responsibilities
This role involves supporting with general internship project management and administration, implementing systems and procedures to ensure a high-quality business service, as well as clear communication and coordination across relevant stakeholders. As the first point of contact for client inquiries, you will handle communications through various channels, including face-to-face, phone, video conferencing, email messaging and other formats as appropriate, while adhering to agreed customer service standards.
You will develop, practice and maintain effective administrative procedures, track live project progress, maintain the annual project schedule, and assist with team and department events throughout the year. The role also includes contributing to departmental strategy and ensuring compliance with relevant University policies and regulations, including those related to finance, health and safety, and data protection.
Skills and experience required
You will have experience in delivering excellent customer service and be proficient with business IT tools, such as email, web, database, word processing, spreadsheet, presentation, scheduling – ideally Microsoft Office tools, i.e. Word, Excel, and Outlook. They should possess good written and oral communication skills, with the ability to deal with sensitive commercial or personal material with strict confidentiality.
The role requires someone who can work and communicate effectively with people from across many disciplines and at all levels of seniority, receive, understand and interpret guidelines and procedures, and prioritise a demanding workload and be able to work to tight timescales and deadlines. A methodical approach with attention to detail and accuracy is essential.
The candidate must be self-motivated with the ability to work independently within a specific brief, and be a good team player who collaborates well across the department and the wider University. They should evidence a commitment to the University's values, equality and diversity objectives, and show a commitment to continuous improvement and professional development.
Qualifications required
You will be educated with a minimum of A-levels or equivalent, or proven professional work experience.
Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.
We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.
Contact Details/Informal Enquiries: Jevon Cato Careers Operations & Placements Manager – [email protected]
Closing Date : 03 October 2024
Interview Date: TBC
Reference Number: 061196
Date advert placed: 11 September 2024
Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We particularly encourage applications from men and BAME candidates who are under-represented in the University in this area. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts