Overview:
Under direct supervision, provides assistance to the provider and clinical
staff of Triad Adult and Pediatric Medicine (TAPM) to provide direct,
quality patient care to adult and/or pediatric patients. They perform a range
of clinical and administrative duties, including taking vital signs,
administering medications, and assisting with procedures.
Job Responsibilities:
Assists provider staff during examinations, treatments, and testing,
ensuring cultural sensitivity when interacting with patients from diverse
backgrounds.
Refers to and follows provider staff orders in accordance with agency
protocols, policies and procedures when performing patient care and
clinical skills including but not limited to: venipuncture, immunization
injections, ear irrigation, administration of medications, dental
varnishings, catherizations, specimen collections, etc., and completes
necessary documentation. Ensuring that these procedures respect patient
preferences and cultural beliefs, especially regarding personal space and
medical practices.
Retrieves information from patient charts for lab and diagnostic tests,
and obtains required patient signature on appropriate consent forms, as
requested by provider staff.
Performs patient intake and prepares patients for office visit per policy
and procedure.
In collaboration with provider staff, supports entry and recording of
visit charges per protocol and advises patients of follow up appointments
as directed by provider staff.
When requested, ensures referral forms and other paperwork initiated by
provider staff is complete and accurate.
Provides patients with clear instructions for follow-up care and
treatment, taking cultural diversity into account to ensure health
information is understood and accessible to all.
Requisitions, organizes, and stocks inventory for examination rooms and
nurse's station, as needed.
Disposes of all disposables, contaminated, and used items into designated
waste containers.
Cleans and stocks examination rooms and stations as needed.
Participates in ongoing quality improvement monitoring, educational
updates, in-services, and other meetings pertaining to position.
Promotes team, system, and organizational goals; maintains patient
confidentiality and provides customer service.
Abides by all company policies, procedures and protocols regarding
safety/health rules and regulations.
Adapts to various situations and adjusts to shifting priorities.
Performs other duties as assigned.
Floats to other clinic sites upon request to meet staffing and coverage
needs.
Preparation and Training:
Job duties require a high school education with additional broad technical
training in a nationally recognized Medical Assistant Program. Must either be
a current Certified or Registered Medical Assistant. Must have a working
knowledge of data processing equipment, computers, telephones, and such
typical office machines and equipment. Must maintain effective written and
oral communication/English skills. Must maintain current CMA/RMA designation,
CPR certification, and a NC driver's license for occasional outside travel.
