Front office assistant at the International office

Front office assistant at the International office

Position

Non academic staff (supporting staff)

Irène Curie Fellowship

No

Service(s)

Education and Student Affairs

FTE

0,8

Date off

23/09/2024

Reference number

V28.7718

Job description

The front office of the TU/e International Office team helps students apply for a TU/e study program. We support students by guiding them through the admissions process and answering their questions on the many aspects of applying to and joining a TU/e study program.

Are you a good listener who can quickly filter essential information and get to the core of the question? Do you have the skills to assess and accurately process applications from International students? Is your level of English and Dutch at least B2 and are you interested in working in an International environment? Then you are who we are looking for as our new colleague at the International Office!

This position is part of the International Office of the Education and Student Affairs service (ESA), the central services for teaching staff and students at Eindhoven University of Technology.

The position

As part of the Front Office team of the International office, you are the first point of contact for students and colleagues with questions about the admissions process and all other aspects of joining the TU/e as an International student.

What will you do:

Communicating with students about the admissions procedure and requirements by email, telephone and our website, and face to face at our information desk and during Open Days;

Processing applications;

Joint responsibility (with front office colleagues) for continual improvement to the front office processes and communication;

Other activities associated with the Center for Student Administration (CSA).

Good to know: the front office workload is defined by a number of peak periods during the year. The larger peaks are in January, mid April to mid May and during the summer vacation period. Leave is restricted during these peaks.

Job requirements

We are looking for a colleague who:

Has proven intellectual and professional ability at a medium professional education level (MBO+);

Has proven knowledge and experience of MS office;

Has experience with automated administrative processes. Experience with OSIRIS is an advantage;

Hhas good communication skills, and excellent speaking and writing skills in both Dutch and English (English and Dutch at least at B2);

Is customer-focused and able to quickly capture the essence of a customer question;

Can easily switch between working independently and teamwork in an international setting;

Has experience in the field of Internationalization in higher education or business setting;

Is experienced in (or has affinity for) working with different cultures;

Can cope well with peak periods and strict deadlines;

Has affinity or experience with student life.

Conditions of employment

An exciting position within an international yet personal university. You are right in the middle of the students, on a green campus within walking distance of the central station. Besides beautiful architecture, you will find varied workplaces and excellent sports facilities. We also offer you:

A part-time job (0.8 FTE);

The equivalent of a gross monthly salary for a full-time position, depending on education and experience, ranging from € € 2.715 to € 3.420 (scale 6 in the Collective Labor Agreement (CAO) for Dutch Universities);

You will be appointed for 1 year with the intention of fixed-term employment after this period. You may be employed through EuFlex, TU/e's secondment organization;

A pleasant, stimulating, and challenging working environment in which English is the working language;

In addition to vacation allowance, a structural end-of-year bonus of 8.3%;

A favorable arrangement for more holidays or a sabbatical;

A selection model for additional fringe benefits;

Working hours in consultation for an optimal work-life balance;

Scope for your talent with advancement prospects and excellent development opportunities such as mentoring, workshops and coaching;

Partially paid parental leave and reimbursement for commuting expenses, working from home and the internet.

Information and application

About TU/e

TU/e is a leading international university that educates engineers of the future and pushes the boundaries of science and technology for a better world. An international community of close to 7,000 employees and 13,000 students work and study on the vibrant and inspiring campus.

We are Eindhoven University of Technology - YouTube

Welcome to our campus - YouTube

Explore our Research (tue.nl)

About us

The Education and Student Affairs service (ESA) is the central service point for teaching staff, students, and prospective students at Eindhoven University of Technology and provides a range of services relating to educational support, educational logistics, study skills, career guidance, use of IT resources in education, professional skills and language teaching. ESA also supports the Executive Board, the Deans of the Bachelor College and the Graduate School, and the departments (faculties) on matters relating to education policy, legislation and regulations, quality assurance, education and institution accreditation, educational innovation and internationalization.

The Center for Student Administration (CSA) is where all administrative processes for teaching at the TU/e are carried out.

The International Office is part of the CSA and is responsible for the day-to- day processes and procedures for International Experience and Admissions.

Information and application

Do you recognize yourself in this profile and would you like to know more? Please contact: Anneke Blok-Velvis Teamlead International Office , [email protected] +31 (0)6 83 17 48 20. N.B. Please write your cover letter in English. Your résumé may be in English or Dutch.

For questions about the application process or the conditions of employment, please contact HR Services e-mail: [email protected] .

Visit www. tue.nl/jobs for more information about working at TU/e!

Application

If you are interested, please use the ‘apply now' button to send us your CV and letter of application with your motivation and a description of your qualifications.

Screening of candidates begins as soon as applications are received and continues until the position is filled.

We look forward to receiving your application!