Campus: Hull Faculty/Area: Academic Services Subject Group/Team: Service Centre Salary: £25,138 to £27,181 per annum Post Type: Full Time Closing Date: Sunday 22 September 2024 Interview Date: To be confirmed
At University of Hull, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in University of Hull workplace.
These include people from global majority backgrounds; people who have a declared disability; LGBTQI+ people; and women particularly for our Grade 9 and 10 roles.
Applicants are required to submit a current CV and cover letter.
The University of Hull has adopted a new professional service delivery model following extensive consultation with stakeholders from across the University. The majority of professional services are centralised with a hub and spoke model ensuring that that University-level central teams are operating efficiently to enable capacity for growth, are sharing knowledge and best practice to enable a consistent approach and driving continuous improvement. A single professional service culture for the University underpins close partnering and seamless service provision across professional staff in central and Faculty teams.
The Student Service Delivery (SSD) team provides enquiry management and information services for prospective and current students through the University's student portal, CRM, unified telephony, and a new service centre. It is the engine room and nerve centre for student services more broadly, supporting and driving a student-centred model of service delivery across services. The SSD team collates, interrogates and shares data from enquiry channels to drive future service improvements. It sets and monitors service standards and partners with other student service providers to ensure that they operate consistently and collaboratively to deliver integrated end-to-end services.
The Future Students Enquiries team In SSD provides customer-focused and effective enquiry management and conversion processes for prospective students, applicants, and agents. As a member of the team, the Future Students Enquiries Administrator will respond to inbound enquiries submitted via the telephone, WhatsApp, live chat and email. The Administrator will also participate in Open Days, Offer Holder Days and other events for prospective students and applicants, as well as outbound call campaigns and communications.
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Further details:Find out more about our roles and opportunities by following us on social media #HullUniJobs
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
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