HR Shared Services Assistant

PRIMARY DETAIL

Seeking motivated and passionate individuals to join our newly created HR shared services team. A fantastic role to kickstart or advance your HR career. Come join our innovative team and be part of our journey.

From $76,654 to $82,617 gross per annum (HEW Level 4), plus 17% employer's superannuation and annual leave loading.

Full-time, continuing role. Based at Wallumattagal campus, North Ryde.

Newly created role. Hybrid working arrangements.

The Role

An exciting opportunity for a recent graduate or someone who has had experience / exposure in a junior HR capacity to join our newly created HR Shared Services team. The key focus of the role is to provide exceptional HR enquiry support to our employees. Our HR Contact Centre is the first point of contact for HR-related inquiries, ensuring our workforce is delighted by the assistance they receive.

Reporting to the Manager, HR Contact Centre, you will:

Provide customer service and enquiry support to employees, managers, candidates, and affiliates, referring or escalating as appropriate.

Respond to and resolve enquiries (e.g. written, email, phone, or in- person) within response times or transfer as required.

Assess, communicate and follow-up enquiries and ensure the correct application of the organisational requirements.

Process employment-related administration ensuring relevant approvals, compliance with policy and procedures, with a high level of accuracy.

Track and monitor employee workflow progress and follow up or redirect as required.

Maintain a high-level of data integrity and accuracy within systems (including monitor data quality, consistency between HR systems and resolve data quality errors).

Maintain accurate filing and storage of employment documentation ensuring record keeping and archiving is maintained in line with internal and external compliance requirements.

Contribute to the implementation of improvements and standardisation of processes and standard operating procedures.

Perform user and system testing for upgrades and changes.

About You

This fast-paced and challenging role will give you exposure to working with, and assist in supporting, a diverse group of employees. There will be opportunities to develop your HR knowledge and customer service skills with pathways for career advancement within the HR department and the broader organization.

You will need to have great attention to detail, excellent interpersonal and communications skills, demonstrated ability to develop solid understanding of the Modern Awards, enterprise agreements, and policies, and be comfortable using and learning new HR information systems and other technology tools.

Experience with Ascender and Workday will be highly regarded.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.

We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the staff benefits on offer.

To Apply

To be considered for this position, please apply online and attach your resume and a separate cover letter that addresses how you meet the below selection criteria (maximum 2 pages):

Undergraduate qualifications (or progress towards completion) in business, human resources, or a related discipline

Excellent interpersonal and communication skills (written and verbal) and strong commitment to exceptional service delivery.

Experience working within a busy and high-volume service environment, and consistently delivering exceptional customer service.

High attention to detail and strong organisational skills with demonstrated ability to meet multiple and conflicting priorities.

Demonstrated technical skills and ability to use systems to support service delivery.

Experience in building and maintaining productive working relationships with a range of internal and external stakeholders.

This position requires a criminal record check.

General Enquiries: Orlagh Morgan, HR Administrator via [email protected].

Applications Close: Sunday 15 September 2024 at 11:59pm (AEST).

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

15/09/2024 11:59 PM

Diversity and Inclusion

Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.

We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education.

Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.