Job reference
P97140
Date posted
10/09/2024
Application closing date
24/09/2024
Location
Exeter
Salary
The starting salary will be from £25,007 per annum pro rata on Grade C, subject to knowledge, skills and experience.
Package
Generous holiday allowances, flexible working, pension scheme.
Contractual hours
7.3
Basis
Part-time
Job category/type
Admin, Professional, Managerial
Attachments
P97140 JD.pdf
Job description
University Corporate Services – PS Connect
INTERNAL APPLICANTS ONLY
This new part-time (0.2 FTE) post is available from 30 September 2024 on a permanent basis.
This is a part-time role for 7.3 hours per week. Hours to be worked on Fridays.
Summary of the role
You will be joining a motivated and experienced team delivering a first-class service in a reception based on the Streatham Campus. You will be joining a team of Reception staff who support and manage several receptions across the campus with the expectation of homing a main base but the ability to work across all receptions.
We are seeking a motivated individual who has a proven record in delivering excellent administrative skills, has prior experience in telephony, and the ability to deal with a wide range of inquiries by phone, email, and face to face. Also have experience in the use of various IT systems for which full training will be provided.
Signposting visitors, VIPs, students, and staff will also be a part of the daily remit. It is expected that the successful applicant will be well presented and flexible in their approach to the demands of the business to provide an exemplary front of house experience.
Please ensure you read the Job Description and Person Specification for full details of this role.
PS Connect
A new shared service, PS Connect, was launched in May 2023 and is aligned to the University's 2030 Strategy ‘To use the power of our education and research to create a sustainable, healthy and socially just future'.
We are a new integrated service bringing together teams from across HR, Finance, IT and Strategic Procurement as well as a newly formed Service Experience team. We will ensure we make the best use of resources, systems, skills and expertise.
Our Vision is clear. We want to connect our customers to the right solution, by providing expert advice, innovative ideas and outstanding service that helps them to achieve your best.
PS Connect is transforming the delivery of professional services to deliver services which are user-focused and innovative. We are committed to continuously improving our strategic and operational effectiveness, efficiency and improve service experience across the organisation.
We are doing this by maximising our use of digital solutions and data, alongside highly skilled staff with a strong understanding of user experience and journeys. By acting this way, we deliver our purpose: Achieving outstanding customer satisfaction, in every interaction we make.
This an exciting time to join us to help us to continue to transform the way we deliver core professional services at the University of Exeter.
The University of Exeter
We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.
Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world's most influential researchers, seeking to answer some of the most fundamental issues facing humankind today. More than 99 percent of our research is of international quality and 47 percent is world-leading (2021 Research Excellence Framework).
We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City
Our Equality, Diversity and Inclusion Commitment
We are committed to ensuring reasonable adjustments are available for interviews and workplaces.
Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.
With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.
We are proud signatories of the Armed Forces Covenant and welcome applications from service people.
Benefits
We offer some fantastic benefits including:
Further information
Please contact Lyn Jordan at [email protected]