Service Analyst (Learning & Events Technology) (CH12016)

Job title Service Analyst (Learning & Events Technology)

Department Digital, Data & Technology Group

Salary Starting from £25,138, rising to £28,759

Grade Grade 5

Contract Type Full Time, Open Ended

Placed on Tuesday 03 September 2024

Closing date Sunday 29 September 2024

Interview date Thursday 10 October 2024

Reference CH12016

Special Conditions Manual handling

Applicant Visa Guidance Skilled Worker visa: guidance for applicants (bath.ac.uk)

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The Service Analyst will provide a professional, effective, knowledgeable, and rapid support for all IT and/or Audio-Visual equipment and services (supported by DDaT) to staff and students as needed in the University.

You will triage, resolve, or escalate support calls within agreed timescales using IT Service Management principles and logging system. You will assist with the deployment, removal and basic maintenance/support of all technology equipment supported by DDaT across all University spaces.

This role will involve frequent handling of heavy objects/materials and occasional heavy lifting. They will assist with field support for all IT and/or Audio-Visual equipment supported by DDaT. You may be required to respond to urgent requests at short notice and so will need to be mobile across campus.

Additionally, the role includes providing 2nd/3rd line support for the use of all Audio-Visual equipment, software, and services supported by DDaT, as well as 3rd line field support for all specialist use of Audio-Visual equipment, software, and services.

Furthermore, the Service Analyst will offer consultation and guidance in the selection, purchase, and installation of all Audio-Visual equipment, software, and solutions. The role also encompasses the provision, maintenance, and support of the Innovations Lab, including training for staff and testing to resolve issues and meet new requirements.

This is an exciting opportunity for skilled professionals with a background in AV, Events or Learning Technology support and service delivery to join our Support Service within the University of Bath Digital Data and Technology Department. The University is currently changing the way its support service is provided, and the demand for learning technology and event technology is growing.

As a part of a dedicated LET team, you will be responsible for the provision of excellent support services to staff, students and events customers. The role will involve substantial contact with an array of audio-visual equipment, learning technologies and technology systems built into the facilities on campus.

You will be highly self-motivated, able to work alone, and in a team, and have excellent interpersonal skills. Ongoing training is a requirement of the role and will be strongly encouraged for suitable candidates.

Find out more about our benefits.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.