Position Details
Position Information
Position Title Apprentice Services Case Manager
Posting Number 02339SA
Location Coquitlam Campus
Grade or Pay Level -
Salary Range $30.30-$32.80 per hour. Salary is based on education and
experience.
Position Type Training Group Contract Employment
Posting Type Internal/External
Regular/Temporary Contract
Employment Type Full-Time
Posting Category Training Group
Start Date 09/01/2024
End Date 08/31/2025
Day of the Week Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, Saturdays
Shift Variable shifts which will include some evenings and Saturdays.
Work Arrangements
This full-time position is 35 hours per week out of the Douglas College
Coquitlam Campus. The WorkBC Apprentice Services Case Manager role requires
the ability to work flexible hours that include some evenings (to 7pm) and
Saturdays.
What Douglas Offers
DO what you love. Be good at it. That's how Douglas College defines a great
career. It's a philosophy that resonates through our classrooms, our offices
and our boardrooms. It inspires our students and drives us to make Douglas
College one of BC's Top Employers. We love what we do. And we're looking for
passionate, motivated people to join us in making one of Canada's best
colleges even better.
The Role
The WorkBC Apprentice Services Case Manager (ACM) is part of a dynamic team
of professionals who provide client-centered, Apprentice Case Management
Services. The ACM is the first point of contact for BC Apprentices and will
provide applicants with information about WorkBC Apprentice Services, coach
Apprentices through the completion of their financial supports applications,
evaluate eligibility and process benefit payments. They will provide
exceptional client-centered service on a consistent basis to all stakeholder
groups.
Responsibilities
Conducts evaluations in accordance with Work BC policy to determine
eligibility for apprentice supports;
Informs, implements and ensures compliance with policies pertinent to
financial supports provided by WorkBC and Douglas College;
Supports the apprentice on how to apply online and what to expect
throughout the process;
Verify attendance with the training institutions;
Confirm EI eligibility using the federal Employment Insurance Business
Information System (EIBIS);
Determines eligibility and appropriate financial supports, maintain
documents and notes in the province's Integrated Case Management system
(ICM) and processes financial supports;
Manages client relationship with status of an application;
Works in partnership with the Quality Assurance Specialist to ensure
documentation is accurate, identifies problem areas and recommends
business process improvements;
Maintains current knowledge of all WorkBC Apprenticeship Policy, course
offerings, start/end dates, and complexities in regards to the application
process; and
Communicates effectively with Clients to ensure positive outcomes.
Additional Duties:
Participates in the maintenance of Douglas College's Quality Management
System (ISO 9001:2015); and
Performs other duties as assigned.
To Be Successful in this Role You Will Need
A professional, positive, and energetic attitude;
The ability to thrive in a fast paced, continuously evolving work
environment;
Strong attention to detail with the ability to establish priorities, work
to deadlines, and maintain well documented records;
Strong computer skills, including the full Microsoft Office suite at an
intermediate or better level, operating knowledge of databases;
Independent judgement to make decisions on what can wait for a response
and what needs to be responded to immediately;
Able and willing to provide exceptional customer service to all
stakeholder groups;
A willingness to work a flexible work schedule; must be available for work
Monday through Saturday including some evenings (to 7pm);
Maintain a positive environment, working with co-workers and Clients
within a diverse culture;
Have personal integrity, initiative, and commitment to professional
development;
Work effectively as part of an interdisciplinary team in the design,
development and delivery of services to ensure program outcomes are met;
and
Be adaptable in your approach by adjusting to changes in service delivery
models, labour market or participant trends.
REQUIRED QUALIFICATIONS
Grade 12 completion;
Demonstrated experience interpreting and applying WorkBC (or similar)
policy or legislation;
Demonstrated knowledge of the apprenticeship system and training providers
in BC;
Experience using on-line reporting and communication portals/databases;
preference given to individuals with knowledge of existing Provincial
Government systems (ICM);
Demonstrated experience building and maintaining partnerships with
stakeholders;
Demonstrated ability to exhibit respect for clients, client diversity, and
community partners;
Strong oral and written communication and interpersonal skills;
Excellent computer skills: MS Office Suite, databases and the use of
online-demand meeting applications and desk-top sharing;
Experience using workflow management systems considered an asset;
Demonstrated experience providing customer service and resolving issues in
both a telephone and virtual service delivery environment;
Requires a high level of accuracy; identifies common errors and implements
solutions; continually prioritizes tasks and works independently;
Satisfactory completion of a criminal records check and security screening
as per Ministry contract.
Link to Full Position Profile
Equity Statement
Douglas College is committed to being a workplace that is free of
discrimination, that values diversity and is representative, at all job
levels, of the communities we serve.
Needs a Criminal Records Check Yes
Posting Detail Information
Open Date 08/23/2024
Close Date
Open Until Filled Yes
Special Instructions to Applicant
Interested applicants must submit their application and all required documents
online on the Douglas College Career Site www. douglascollegecareers.ca.
Please ensure your resume clearly explains how you meet the required
knowledge, skills and abilities of the position for which you are applying.
All candidates selected for interview will need to bring original certificates
and diplomas of educational credentials noted on their resume.
Quick Link for Direct Access to Posting
https: // www. douglascollegecareers.ca/postings/12874
Supplemental Questions
Required fields are indicated with an asterisk ().
Are you legally eligible to work in Canada?
Yes
No
If you are not a Canadian Citizen or Permanent Resident, do you currently have a valid Canadian work permit?
Yes
No
Not Applicable
If you have a valid Canadian work permit, please indicate expiry date and the type of work permit you hold. (Type N/A if not applicable).
(Open Ended Question)
Are you a current or former Douglas College employee/student?
Current employee
Former employee
Current student
Former student
None of the above
If you are a current/former employee/student, enter your ID number. (Type in N/A if not applicable.)
(Open Ended Question)
How did you first find out about this employment opportunity?
Douglas College Careers Site
LinkedIn
Indeed
Social Media (Facebook, Instagram)
Personal Referral
Agency Referral
Professional Association Website
Colleges and Institutes Canada (CICAN)
Canadian Association of University Teachers (CAUT)
Douglas College CareerHUB
Career Fair or Other Hiring Event
Other
Glassdoor
Please confirm that you will maintain residency in the Lower Mainland for the duration of your employment.
Yes, I confirm
No, I am not able to meet this requirement
Documents Needed to Apply
Required Documents
Resume
Cover Letter
Optional Documents
References with Contact Information
