Job reference
R47993
Date posted
11/02/2025
Application closing date
18/02/2025
Location
Exeter
Salary
The starting salary will be from £23,915 (pro rata) on Grade B, depending on qualifications and experience.
Package
Generous holiday allowances, flexible working, pension scheme.
Contractual hours
Blank
Basis
Blank
Job category/type
Admin, Professional, Managerial, Hospitality, Conferencing and Events, Retail, Catering, Foodservice, Bars
Attachments
R47993 JD.pdf
Customer Service Assistant
Job description
INTERNAL APPLICANTS ONLY
Finance, Infrastructure & Commercial Services (FICS)
This full time, role is term time only (32 weeks per year). Working 36.5hrs per wk for any 5 days out of 7 this role will require you to work most shifts Monday to Friday however some evenings and weekend working will be required. This post will be operational across numerous locations within the Commercial Operations wider team.
We are looking for highly motivated and enthusiastic members of staff to join our hospitality teams on Streatham and St Luke's the campuses.
Our team is driven on providing an exceptional customer service experience. Staff and students use our facilities year round, along with external customers out of term time. Across the campuses we provide the following services; retail shops, retail catering, residential catering, licenced premises, hospitality, conferencing and events.
We are looking for customer focused, team players who can also work alone. A particular focus will be on providing exceptional customer service at all times with a passion for providing high quality food and drink.
You will demonstrate high standards and be well organised. Having experience in roles within catering, front of house, retail and kitchens, with knowledge of food hygiene and health and safety would be advantageous.
You will have a flexible approach to working hours and practices, as well as having excellent communication skills. The role will include maintaining high standards of cleanliness within a busy environment, in line with Food Safety plus Health & Safety requirements. Please see the job description for further details.
Our unique venues require a candidate that is service-orientated with the ability to thrive in an energetic and dynamic environment.
You will make a significant contribution to the achievement of the following aims:
We are looking for customer focused, team players who can also work alone. A particular focus will be on always providing outstanding customer service, with a passion for providing high quality food and drink.
You will demonstrate high standards and be well organised.
Our Equality, Diversity and Inclusion Commitment
We are committed to ensuring reasonable adjustments are available for interviews and workplaces.
Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.
With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.
We are proud signatories of the Armed Forces Covenant and welcome applications from service people.
Benefits
We offer some fantastic benefits including:
Further information
For an informal discussion about the role, please contact Paul Weller, [email protected] or 01392723555.