Desktop IT Support Engineer Team Leader (CH12067)

Job title Desktop IT Support Engineer Team Leader

Department Digital, Data & Technology Group

Salary Starting from £29,605, rising to £36,024

Grade Grade 6

Contract Type Full Time, Open Ended

Placed on Thursday 12 September 2024

Closing date Sunday 29 September 2024

Interview date To be confirmed

Reference CH12067

Applicant Visa Guidance Skilled Worker visa: guidance for applicants (bath.ac.uk)

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This is a great opportunity for you to develop your IT and Audio Visual(AV) career, if you have a background in or a passion for technology, we'd love to hear from you. You'd be joining our small, experienced standard support team in a 1st line support role working in a fast-paced environment where you will gain experience and exposure to a variety of challenges and problems that will build your expertise.

You will work with the team to provide an outstanding IT service to both our students and staff. No two days will be the same, providing help and advice in person, via telephone and remote support as well as through our ticket management system (TOPdesk). You will play a key part in creating an exceptional IT infrastructure in our world-leading research and teaching focussed university.

As part of our supportive team of 9 1st line service desk analysts, you will be supporting administrative, teaching, and learning activities across the university. Your key activities will include:

This role is offered on a full time (36.5 hours per week) permanent basis.

You will be interested in developing your career within IT and AV and enjoy problem-solving software and hardware issues as well as getting hands-on in delivering great support. You will also have:

The University of Bath (UoB) is embarking on the next stage of its digital transformation journey. A key part of this is to transform the way in technology services are delivered. The Digital, Data & Technology Department (DDaT) is a passionate community of technical experts who provide digital, data and technology services that are accessible, relevant, and secure. We are motivated by helping people solve problems, be more effective in what they do today and innovating to raise the bar of what can be achieved in future.

Significant change in service provision is anticipated and it is vital to have effective, proactive engagement with other departments and faculties. This will address a key improvement required within the Evolution project to develop and maintain strong partnerships with key stakeholders to deliver greater efficiency, coherence, cooperation and coordination.

Find out more about our benefits.

We consider ourselves to be an inclusive university, where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on our teams.

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

please note the job title Desktop Support Engineer Team Leader is for advertising purposes only. Your job title if successful in this position will be Senior Service Analyst (Standard Support).

We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.