End User Device Engineer

We are looking to recruit a motivated End User Device Engineer to join our End User Device team within the Infrastructure Directorate. The role will be primarily based at our Penryn campus but will also require occasional support at other campuses.

The End User Device team is responsible for providing 2nd line support to all staff, students and visitors within Falmouth University, University of Exeter, The Students Union and FX Plus. You will be responsible for ensuring that logged incidents and service requests are responded to promptly within service level agreements and resolved with as little disruption to the end-user as possible. You will provide a central role in the support of the end-user device fleet which includes items such as laptops, desktops and audio-visual equipment and will have a good understanding of most of the technologies the role is responsible for.

The successful candidate will have responsibility for communicating at all stages with the end-user. You will also ensure that all work is accounted for within the service management system.

This is a varied role and represents a great opportunity to join a great supportive team. The postholder will be committed to presenting themselves professionally to all colleagues and customers, while representing Falmouth Exeter Plus.

The successful candidate will be responsible for providing excellent customer service to staff and students at Falmouth University, University of Exeter, The Students Union and other partner organisations. You will have good problem solving skills, good attention to detail and the ability to work well independently but also work well as part of a team. Alongside these key skills, we are looking for a positive, supportive and a flexible team player.

The ideal candidate would have the following experience:

For further details on the skills/experience required for this role, please see the full job description above.

This position is offered on a 37.5 hour a week, full time, permanent contract working across Monday-Friday. The role is campus based and limited remote working is available where agreed with the line manager. Some out of hours work may be required around critical periods.

If you are looking to have an informal discussion about the vacancy ahead of applying please email [email protected].

The closing date for the position is Sunday 3 November 2024.

Falmouth Exeter Plus manages and delivers services at Falmouth, Penryn and Truro Campuses on behalf of Falmouth University and the University of Exeter. Working with the Falmouth & Exeter Students' Union (FXU) and the wider, universities partnership, we support Higher Education learning and living and ensure that the interests of all campus users are at the heart of everything we do.

In support of that vision, the IT & Digital mission is to “Drive Innovation and Deliver Trusted Technology”. As a Directorate we continually strive to do this through the provision of a wide range of IT and Digital Services to our customers. We support over 10,000 users with over 20,000 connected devices across Cornwall and the world.

Working as a strategic partner to our customers we provide a source of challenge and innovation bringing positive digital disruption to; learning, teaching and research in support our customers missions in Cornwall.

As an employer of choice we can offer the successful candidate for this role a range of benefits, including:

- Employer Pension Contribution up to 10%.

- 28 days + 8 days bank holiday.

- Life Assurance

- Subsidised Sports Centre Membership (Gym & Fitness Classes)

- Enhanced Maternity/Paternity Pa y

- Salary Sacrifice Car Scheme (Tusker)

- Salary Sacrifice Cycle Scheme

- Salary Sacrifice Home & Tech Scheme

- Vivup Lifestyle Discounts

Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities.

Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.