Saïd Business School, Park End Street and Hayes House, Oxford and Egrove Park, Kennington
Grade 7: £37,524 - £45,763 per annum including the Oxford University Weighting of £1,500 per annum
Permanent, full time
Saïd Business School's IT Service Desk is seeking a dynamic and motivated IT Service Desk Team Leader to join our team. As the central point of contact for technical support within the School, our IT Service Desk plays a critical role in ensuring the smooth operation of IT services, both on-site and remotely, for our diverse community. The IT Service Desk Team Leader will be responsible for leading and managing a team of 1st and 2nd Line IT Officers, ensuring the delivery of high-quality technical support and exceptional customer service.
Key responsibilities:
You should have strong knowledge of the ITIL Framework and experience with service desk tools and technologies like ITSM and remote access. You must be customer-service oriented, with excellent problem-solving abilities and the capability to work well under pressure. The role also requires solid planning and organisational skills, as well as experience in 1st or 2nd line IT support.
Further information on this role can be found in the job description.
We offer very generous benefits, some of which are:
All applications must include a CV, Supporting Statement/Cover Letter and Current Salary.
For further guidance and support, please visit https: // www. jobs.ox.ac.uk/how-to-apply.
The closing date for applications is 23 September 2024 at 12.00 noon.
Contact Person : Tobias Rooma Vacancy ID : 175083 Contact Phone : Closing Date & Time : 23-Sep-2024 12:00 Pay Scale : STANDARD GRADE 7 Contact Email : [email protected] Salary (£) : £37,524 - £45,763 per annum including the Oxford University Weighting of £1,500 per annum