Job Purpose
A key role in the School's Learning & Teaching team, working in partnership with academic and professional services colleagues to enable an effective administrative service to support a diverse portfolio of taught courses and programmes. Supporting delivery of the School's strategic objectives and aligned with the University's Change programme adopt a data-driven approach to evaluate and improve processes to enhance the experience for both students and staff.
Main Duties and Responsibilities
1. Responsible for the planning and implementation of key workstreams in the School's learning & teaching administrative support team in the provision of an effective end-to-end service ensuring compliance with University standards, policies and procedures.
2. In partnership with academic and professional services colleagues, identify and implement opportunities for process improvement to deliver efficiencies in pursuit of a scalable operating model which underpins support for teaching activity and enhances both the student and staff experience. This will include developing and maintaining standard operating procedures across the School's portfolio of taught courses and programmes.
3. As a subject matter expert on behalf of the School, lead, inform and deliver the effective implementation of specific projects as part of the University's Change programme, working to designated timelines and mitigating the risk of adverse impact on students and staff.
4. Interrogate, manipulate and interpret complex data to create actionable insights, using the results to inform high quality decision-making across the School's learning and teaching administrative workstream.
5. Support accreditation, enhancement, quality assurance and data governance standards and processes as relevant to the School's teaching portfolio of courses and programmes, working with internal and external stakeholders to deliver all necessary requirements to specification and timelines.
6. Co-ordinate communication activities, providing advice to colleagues and customers in keeping with the relevant regulations, processes and procedures across the School's teaching portfolio.
7. Exercise empathy, initiative and judgement, proactively managing relationships with both internal and external stakeholders to create an adaptive customer experience.
8. Undertake other appropriate activities dependent on the needs of the customer.
Knowledge, Qualifications, Skills and Experience
Knowledge/Qualifications
Essential:
A1 Ability to demonstrate the competencies required to undertake the duties associated with this post, having acquired the necessary knowledge and skills in a similar role, or:
Scottish Credit and Qualification Framework Level 7 (Advanced Higher / Scottish Vocational Qualification Level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role.
Desirable:
B1 Process Improvement or Project Management certification (Six Sigma/Lean/PRINCE2/APMP etc.)
B2 Knowledge of other University software packages (Moodle, Qlikview, Oracle- based platforms etc.)
B3 Knowledge of Further/Higher Education policies and procedures.
Skills
Essential:
C1 Excellent organisational and planning skills.
C2 Solutions focused with business process improvement/project management skills.
C3 Ability to positively affect/influence the performance and motivation of others.
C4 Strong analytical abilities to logically assess data and apply effective evidence- based approaches to decision making and process improvements.
C5 Ability to quickly embrace and learn new concepts, techniques or methodologies.
C6 Effective communication and influencing skills, both verbal and written, to interact and collaborate effectively with a range of stakeholders including diverse functional areas and cultures.
C7 Ability to use own initiative, exercise independent judgement, work under pressure, prioritise own workload and meet tight deadlines.
C8 Ability to work closely with, and influence, senior and external stakeholders.
C9 Ability to handle confidential and sensitive matters with absolute discretion.
C10 Ability to understand and apply policies, regulations, guidelines and standard operating procedures relevant to the role.
C11 Proficient user of Excel, Powerpoint, Word, Outlook, Teams, Zoom, web development software and similar online applications.
C12 Personal style compatible and consistent with University Values and Glasgow Professional Behavioural Framework.
Experience
Essential:
E1 Experience of delivery of business process improvements in a large complex administrative organisation.
E2 Experience of delivering/exceeding results within a service-led organisation.
E3 Experience of analysing/evaluating/interpreting data to inform decision- making and service improvements.
E4 Experience of working with and influencing a variety of stakeholders.
Desirable:
F1 Staff/resource management.
F2 Use of CRM/query management systems or similar to manage service user relationships.
Terms and Conditions
Salary will be Grade 6, £32,332 - £36,024 per annum.
This post is full time (35 hours per week) and open ended (permanent).
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https: // www. gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https: // www. gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https: // www. gla.ac.uk/explore/jobs/ for more information.
Vacancy Ref : 153669 Close Date : 15-Sep-2024 23:45