Programmes Administrator
Celebrating its 25th anniversary this year, the School of Education is proud to be ranked 6th best School of Education in the UK (Complete University Guide 2024) and to have been in the top 50 in the World QS Rankings for the past five years. Our world-leading research and teaching has a far- reaching impact on education and society, and the expertise of our staff is relied upon to inform and re-shape policy. We have strong global connections, allowing us to deliver world-class degrees in partnership with renowned international organisations and HE institutions. We are highly esteemed in the field of education and a number of our degree programmes are recognised by various accrediting bodies. Currently working towards an Athena Swan award for inclusion and gender equality, we are committed to maintaining an inclusive and supportive working environment. We are looking to further enhance our reputation by welcoming world-class administrative professionals.
Job Purpose
To provide high quality and proactive professional services support to enable the efficient and effective management, delivery and development of the School's degree programmes. To support students from the first point of contact to graduation, including providing information, support and advice to prospective, new and continuing students. To provide an excellent standard of administrative support to academic colleagues involved in taught courses and degree programmes.
Main Duties and Responsibilities
1. Responsible for the delivery of an efficient and effective programme and course administration service to support the School's learning and teaching activity, including liaison with key partners internal and external to the School. This includes tasks relating to registration and enrolment, assessment management and maintaining accurate student records.
2. Contribute to a culture of continuous improvement through identifying and supporting the implementation of process improvements to enhance the student and staff experience.
3. Responsible for the efficient organisation and facilitation of meetings, committees and relevant learning and teaching boards, working effectively with a range of stakeholders across the School, College and wider University.
4. Effectively use University systems, including our Virtual Learning Environment, to support effective administration of programmes and an excellent student experience.
5. Support the work of the other members of the team, including sharing work during periods of peak workload and staff absence to ensure that full support is available and undertake any tasks required for the efficient administration of programmes across the School.
6. Analyse, present and draw conclusions from University and School system data and information, identifying trends & pattern.
7. Point of contact for student and staff enquiries, working independently to resolve in a timely and efficient manner.
8. Determine short-term priorities, planning and scheduling work activities for weeks ahead to ensure operational efficiency.
9. Clerk relevant committees by working effectively with the Chair to prepare and distribute agendas, liaising with members, recording and circulating accurate minutes, and ensuring all actions are completed and reported to members.
10. Undertake any other reasonable duties that the Programme Manager or the Head of Professional Services may request.
Knowledge, Qualifications, Skills and Experience
Knowledge/Qualifications
Essential:
A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or: Scottish Credit and Qualification Framework level 7 (Higher / Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role.
A2 Comprehensive knowledge of Microsoft Office, particularly Excel.
Skills
Essential:
C1 Excellent organisational skills and demonstrable ability to prioritise own work efficiently and multi-task to meet strict deadlines.
C2 Able to work proactively and problem-solve, using initiative and with limited supervision.
C3 Able to deliver work characterised by high levels of accuracy, attention to detail and of a professional standard at all times.
C4 Excellent communication and interpersonal skills, demonstrating tact, diplomacy and confidence to communicate effectively with students and colleagues across different levels and in a multicultural context.
C5 Excellent written communication skills for the purposes of producing student documentation, correspondence, reports, developing content for Moodle/web pages and to produce accurate and high-quality minutes of meetings.
C6 Well-developed influencing and negotiating skills to ensure the delivery of highly effective programmes administration.
C7 Able to work as part of a team to build highly effective relationships and deliver excellent support to students and colleagues.
C8 Able to maintain a positive, enthusiastic attitude when dealing with challenges and change.
C9 Ability to maintain confidentiality, understand and apply policies, regulations, guidelines and standard operating procedures relevant to the role.
Experience
Essential:
E1 Significant relevant administrative work experience with evidence of personal development in a relevant role.
E2 Experience of developing, revising and implementing administrative processes and applying policies and regulations.
E3 Experience of delivering a customer-focused service to provide excellent support for staff, students and other stakeholders.
E4 Experience of compiling and analysing data.
Desirable:
F1 Experience of using corporate IT systems.
F2 Experience/knowledge of higher education policies and processes
F3 Experience of delegating and supervising the work of junior colleagues.
F4 Experience of clerking committees.
Terms and Conditions
Salary will be Grade 5, £26,038 - £30,505 per annum.
This post is full time and fixed term for up to 12 months. This post is to cover maternity leave for up to 12 months or until the substantive postholder returns.
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https: // www. gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https: // www. gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https: // www. gla.ac.uk/explore/jobs/ for more information.
Vacancy Ref : 159352 Close Date : 02-Dec-2024 23:45