Manager, Information Systems and Data Management

Job Title

Manager, Information Systems and Data Management

Requisition #

997844.2

Job Type

Permanent (for any group)

Union or Employee Group

Management

Classification

MLV5 Management

Position End Date (if applicable)

Location

MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)

Posting

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University has grown from a vibrant college in the 1930s to become a mid-sized university in 2009. We offer smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 15,000 credit students choose from 14 bachelor degrees and 38 majors.

Mount Royal University is situated on an ancient and storied land that is steeped in ceremony and history that, until recently, was occupied exclusively by people indigenous to this place. With gratitude and reciprocity, Mount Royal acknowledges the relationships to the land and all beings, and the songs, stories and teachings of the Siksika Nation, the Piikani Nation, the Kainai Nation, the Îethka Stoney Nakoda Nation (consisting of the Chiniki, Bearspaw and Goodstoney Nations), the people of the Tsuut'ina Nation, and the Métis.

A student-focused undergraduate university built on teaching excellence, we are known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. Learn more at mru.ca/AcademicPlan.

Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply

Although Mount Royal University's history dates back more than 100 years, our transition from college to university is relatively recent, bringing with it unique and exciting fund development opportunities. We began our last $250 million transformative campaign as a college but finished it as a university. The new strategic plan for the University places a priority focus on fundraising and sets very ambitious targets to triple the total value of scholarships available to students, more than double the size of the endowment portfolio and increase alumni philanthropy exponentially in the coming years. A new and exciting campus master plan will guide the construction of new facilities on campus for the next 20 years.

The Manager, Information Systems & Data Management is responsible for overseeing the development, implementation, and maintenance of information systems utilized by the University Advancement (UA) Office, ensuring data governance and compliance. This role manages the team responsible for the Advancement database, prospect research, and gift processing. Reporting to the Director, Advancement Services & Annual Giving, the Manager provides critical analytics support, assisting in identifying gaps and opportunities for the Foundation team through leveraging data insights and tools.

The Manager will create comprehensive reports and insights to advance our work and support data-driven decision-making. They are also responsible for the adoption and integration of new technologies and best practices, ensuring our teams remain at the forefront of efficiency and effectiveness. Ensuring data governance and compliance, the Manager will establish and enforce policies to guarantee the accuracy, reliability, and availability of constituent, alumni, prospect, and donor data.

In addition to these responsibilities, the Manager plays a key role in fostering a data culture within the Foundation and the broader University Advancement division. This involves promoting the value of data-driven decision-making, encouraging data literacy among staff, and advocating for the continuous improvement of data management practices.

While their primary focus is on serving the Foundation, the Manager also supports the broader UA division by accommodating the needs of various users who interact with our systems and tools. This role requires an understanding of prospect research and management, though the primary focus is on leveraging information systems and analytics to enhance the overall performance of the Advancement Office. This role requires a combination of independent initiative and collaborative teamwork to cultivate an engaged and effective team, encouraging curiosity, and taking initiative in their own work to drive continuous improvement. The Manager is expected to be proactive, innovative, and adaptable in a dynamic environment.

The level of decision-making and discretion in this role is significant, as the Manager's decisions directly impact the Foundation and the broader University Advancement division. This includes ensuring compliance with data governance policies, and designing and maintaining data systems that are crucial for the team's operations.

Work cycles can vary depending on project deadlines and the needs of the Advancement Office. The role involves complex work, requiring a deep understanding of data management, analytics, and technology adoption. The Manager must be able to handle multiple priorities and complex problems effectively.

This position is a full-time role working 35 hours per week and is eligible for a hybrid work arrangement.

Responsibility 1 (50%): Information Management and Oversight • Work with Foundation and Alumni Relations staff to define, establish, and maintain information management policies and procedures, including a framework that ensures data-related needs are met for each department • Create comprehensive, analytical reports that will provide key insights to business units across Foundation and University Advancement • Oversee a prospect research and prospect management program that supports engagement strategies and goals • Oversee gift and data entry processes, ensuring CRA compliance • Establish standards and best practices for use of information, including extraction and presentation of data to stakeholders at all levels • Regularly check in with all areas of the business to ensure standards for content, quality and integrity are being met, and information is available • Oversee processes in place to proactively detect, correct, and prevent errors in mission critical information • Identify gaps and ensure compliance with standards across the enterprise • Ensure changes to information systems are adopted with a long-term vision and usability across the department, and keep in line with the department`s business strategy and objectives • Work with business and IT partners as necessary

Responsibility 2 (25%): Management & Leadership • Work with the Director, Advancement Services & Annual Giving to create an effective work environment by developing a common vision, setting clear objectives, encouraging teamwork, recognizing outstanding performance, and maintaining open communications • Provide leadership by exhibiting influence and expertise, thus affecting the results of the operating area • Mentor team members as necessary, providing guidance, insights, and encouraging development of skills and abilities • Manage day to day work assignment and collaborate with other teams within the University to address needs • Encourage innovative solutions when appropriate to address information needs • Prepare and analyze team plans and reports • Oversee the development and execution of end-user training relating to information systems • Promote data culture and data-driven decision-making across Foundation and broader University Advancement • Management duties including but not limited to time sheet approval, performance management/review, etc.

Responsibility 3 (25%): Data Innovation & New Technology Adoption • Maintain an active awareness of best practices of prospect research, prospect management, data governance, data quality and data management, specifically in the fundraising and Alumni Relations domains • Keep up to date on trends and innovation in information-related best practices, technology, and metrics in the educational fundraising sector • Provide support to Director regarding review of requests to move forward with adoption of new strategies, processes, technology/tools • Work with Advancement Services team regarding planning for all software upgrades, version planning and security structure • Establish and maintain key relationships with internal and external stakeholders • Work with business and IT partners to remediate identified gaps using both manual and automated solutions

Other duties as assigned.

Education: • University Bachelor Degree

Experience: • 6 to 10 years of experience • Experience working in fundraising in a post-secondary environment, and or large/complex related charity with large teams • Experience with data analytics and custom report creation; experience with PowerBI an asset • Experience with database and records management best practices • Experience with change management and project management • Experience with prospect research and pipeline management

Skills and additional requirements: • Ability to lead, coach and develop staff; proven leadership and supervisory skills • Ability to work in a cross-functional, team-based environment • Exceptional project management skills • Strong understanding of data management, data stewardship, and data governance; database structure, function; knowledge of Raiser's Edge NXT or comparable platforms • Strong verbal and written communication skills • Strong analytical and problem-solving skills, able to identify and act on new opportunities, as well as anticipate future trends • Knowledge and understanding of prospect research and pipeline management, as well as gift processing • Keen interest in new technologies and how they can impact or improve the business

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace. Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre.

Our campus offers the convenience of a medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, climbing, aquatics, sports and certifications for students, employees and the public.

Salary: $80,241 - $110,732 per annum

Closing Date: Open until suitable candidate found

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: Last Name, Requisition Number, Document Title.pdf (ex. Smith, 997941, CV.pdf).

If you require accommodation to participate in the recruitment process, please notify [email protected] and we will work together on your accommodation request.

We thank all applicants for their interest. Only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. We encourage all qualified candidates to apply; however, Canadian citizens, permanent residents and others currently legally eligible to work in Canada will be given priority. Recent Mount Royal graduates who are foreign nationals may be eligible to work on campus. For more information, please refer to the Citizenship and Immigration Canada website under Post-Graduation Employment at https:// www. cic.gc.ca/english/study/index.asp.