Job Purpose
Supporting the Operations and Planning Manager, the postholder will lead on operational services across the Adam Smith Business School (ASBS) to ensure the delivery of an efficient and effective day-to-day service to stakeholders, and take a proactive role in maintaining robust systems, policies and procedures which protect the welfare and interests of its stakeholder groups. The scope of operations that this role will cover includes facilities, reception, health, and safety alongside working in partnership with relevant University Services, such as Estates, IT, Reach Out, Finance, and Commercial Services, to ensure these services continue to meet the needs of the School and its users.
Main Duties & Responsibilities
1. Responsible for the implementation and consistent application of operational standards for providing advice and guidance, to ensure full compliance with current legislation, relevant quality standards and the University's own policies and governance practices.
2. Devise, maintain and deliver reporting frameworks and practices that underpin the University's approach to health, safety, and wellbeing, playing a key role in the identification and management of risk.
3. Develop methodology for colleagues, students and/or their representatives to be involved and engaged in decisions that affect their health, safety, and wellbeing, using the information derived to continuously improve practices and procedures.
4. Developing communication strategies to ensure that all staff clearly understand their responsibilities both as individuals and regarding any supervisory or managerial role they may hold in all aspects of health, safety, and wellbeing and the operations of the School's facilities.
5. Act as the Fire Safety Coordinator for the assigned area, carrying out duties in accordance with the University Fire Safety Procedures. Key responsibilities include advising building users on matters relating to fire safety, carrying out regular inspections, performing fire alarm tests and conducting fire drills.
6. Working closely with the Operations and Planning Manager, lead on assigned projects, contract management, and cost control, acting accordingly to improve service/operational delivery in consultation with senior managers.
7. Effectively manage the Reception Team, identifying training requirements and delivering staff development programmes tailored to both individual need and business requirements. Ensuring they are customer focussed and contributing to School and University objectives, overseeing the interaction between this team and the Reach Out team operating within the building to ensure a smooth delivery of all services.
8. Liaise with colleagues across the School and College to ensure procedures, facilities and resources are managed and maintained.
9. Undertake other duties as required commensurate with the grade of the post.
Knowledge, Qualifications, Skills and Experience
Knowledge/Qualifications
Essential
A1 Ability to demonstrate the competencies required to undertake the duties associated with this post, having acquired the necessary knowledge and skills in a similar role, or:
A2 A Scottish Credit and Qualification Framework Level 7 (Advanced Higher / Scottish Vocational Qualification Level 3, Higher National Certificate) or equivalent, and/or experience of personal development in a similar role
A3 Detailed knowledge of current Health and Safety legislation and safe working practice
Desirable
B1 Nationally recognised health and safety qualification (or ability to gain within 6 months)
B2 Knowledge and Understanding of University policies and procedures
Skills
Essential
C1 Strong, confident, and adaptive communicator with excellent written and interpersonal skills, adjusting style to suit different people or situations; ability to initiate dialogue and develop relationships, responding positively to enquires
C2 Excellent teamworking and line management skills
C3 Ability to plan and prioritise work of self and others, along with allocation of resources, to meet the needs of service users
C4 Ability to work under minimal supervision, take initiative, and innovate within the agreed dimensions and duties of the role
C5 Evidence of providing a solution focused approach when presented with varying issues/problems and complexities
Experience
Essential
E1 Experience of working with a diverse range of internal and external customers, providing high quality services in a complex operational environment
E2 Experience of managing and motivating a team, fostering engagement and achieving set objectives
E3 Experience of creating and maintaining documentation needed to ensure safe and compliant facilities
E4 Demonstrable experience of working in a similar role
Desirable
F1 Project management experience
F2 Experience of operations within a complex organisation
Terms and Conditions
Salary will be Grade 6, £33,232 - £36,924 per annum.
This post is full time and open ended.
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https: // www. gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https: // www. gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https: // www. gla.ac.uk/explore/jobs/ for more information.
Vacancy Ref : 158312 Close Date : 04-Dec-2024 23:45