Job Title: Programme Manager, Health Service Improvement Programmes
Reporting Relationship : This role will report to the HSE Director of Strategic Programmes, Office of the Chief Clinical Officer, also have a close working relationship with the RCSI National Clinical Programmes
Department: Department of Surgical Affairs
Location: Dublin 2 (ability to travel and overnight stays is required)
Tenure: Temporary Full time - 12 Month Contract
RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health. Here, you will thrive in an innovative and inclusive atmosphere and your personal development and wellbeing will be supported. We invite you to join us to help deliver on our exciting mission “To educate, nurture and discover for the benefit of human health”. We seek candidates whose experience to date has prepared them to contribute to our commitment to the “Race Equality Action Plan 2021-2024” at RCSI. Our students come from all walks of life and so do we. We hire great people from a wide variety of backgrounds. This makes our university stronger and ensures we hire the best talent.
For each of the last six years, RCSI has been positioned in the Top 300 of universities worldwide in the Times Higher World university Rankings. We are proud that RCSI ranks fifth in the world for “Good Health and Well- being” in the Times Higher Education #SDG #SDG Impact Rankings 2024. This reflects our commitment to supporting people of all ages to live healthy lives and our work to promote the concepts of well-being and positive health. Our values of R espect, C ollaboration, S cholarship and I nnovation continue to unite and direct our purpose.
The Programme Manager role will support the delivery and implementation of a number of projects through the provision of structured Programme management support and use of robust methodology to drive the delivery of key strategic Programmes. The core focus of the projects within the Programme managers' remit is to effectively bring together the expertise of the clinical teams along with the perspectives of internal and external stakeholders to drive major change initiatives that improve healthcare service delivery. A fundamental priority is to support the redesigning of clinical service delivery to ensure that services are integrated and are optimized. There will be an emphasis on the use of project management skills and the application of best practice in change management and implementation to support innovation in clinical service delivery to improve care and provide an end-to-end service.
The post-holder will provide overall coordination, integration and Programme management of assigned change and/or implementation Programmes ensuring they are delivered to cost, time and quality requirement through the application of the required standards, frameworks, tools and processes. They will support various stakeholders on a day-to-day basis to ensure that key project management activities are completed to a high standard. The post-holder will manage a number of projects which support the HSE Health Regions and the wider system to deliver against their strategic priorities.
The post-holder will have autonomous responsibility and will have the ability to balance a very busy workload and competing priorities in a fast-paced environment.
Summary of Post
The post-holder will provide expert support to the team within the office of the HSE Director of Strategic Programmes to deliver strategic Programmes of improvement. This will enable the creation of improved patient value with respect to pathways and services, improved clinical and operational outcomes through innovation and the optimization of resources.
The Programme Manager has responsibility for overseeing change and improvement projects within their area of responsibility which may span a number of clinical areas / specialties. The post holder will work alongside Clinical and Management Teams to provide practical support in the development and delivery of projects that support cost improvement and quality service improvement.
The post holder will also:
• Provide robust project management support using evidence-based project management methodologies.
• Facilitate the provision of change capability to support the deployment of the Service's Improvement Portfolio, ensuring improvements are sustainable, by supporting and facilitating service improvement interventions with all staff across the various projects of services.
• Supporting Operations Managers, Senior Clinician and clinical staff in the definition of benefits and development of a benefits model, testing benefit assumptions and defining appropriate measures to assess benefits
Job description
Enthusiasm, confidence and the ability to work flexibly and without close direction are essential. In return, you will have the opportunity of being in the forefront of health service delivery. In addition to the satisfaction of working in a progressive, dynamic service there will be excellent development opportunities.
The post holder will be responsible for applying robust project management methodologies and systems and establishing performance monitoring and review processes to ensure effective management of the project on behalf of the Steering Group. He/she will be required to provide evidence, analysis, assessment and confirmation that the project is progressing to plan.
Establish and maintain a project risk register. Identify and escalate project risks to the Steering group and work towards the resolution of risks as deemed appropriate by Steering group. Update the risk register following Steering group's assessment of risk and follow up on actions assigned to owners or the various risks identified.
Plan and prioritize your own workload to ensure timescales are met and work is delivered to the expected quality standard.
Regularly assess project progress against targets and report as required to the Steering group and individual project partner organisations.
Consult and engage with relevant stakeholders and subject matter experts to identify opportunities for service improvement innovations and designs.
Stakeholder Engagement & Communications
• Ensure that highly effective communication mechanisms and processes are in place to manage, motivate and influence multiple project stakeholders to ensure delivery of programmes.
• Demonstrate pro-active commitment to all communications with internal and external stakeholders.
• Identify and engage with relevant stakeholders, work collaboratively with other interdependent clinical programmes, patients and service users to enable co-design and evidence-informed delivery of agreed outputs, outcomes and benefits.
• Responsibility for the planning and preparation, including administrative support duties and follow up of programme meetings (internal and external), conferences etc.
Programme Management, Governance & Reporting
• Manage, on behalf of the office director, assigned programme planning cycles, corporate reporting, reviews, benefits realisation, risks and issues, change requests, dependencies, lessons learned and resource planning for delivery of work-packages.
• Implement robust programme management methodology in line with best practice methodologies and processes to enable successful programme performance and delivery.
• Manage funding and external resources allocated to relevant programmes and ensure that costs incurred are within approved allocation and monitored against plans.
• Ensure all programme related documents and outputs, which require approval, are progressed in accordance with appropriate governance models, governing policies and legislation.
• Regularly assess project progress against targets and report as required to the Steering group and individual project partner organisations.
• Manage all programme related internal and external communications including, briefing papers, Parliamentary Question responses, DOH requests, HSE Senior management briefings/updates etc.
• Maintain confidentiality and a high level of professionalism at all times.
Operations and Planning
• Work with Clinical Leads and healthcare colleagues to research, evaluate, document and communicate clinical evidence and best practice both internationally and locally to inform service design.
• Prepare evidence-informed business cases and applications for programme funding which are aligned to the overarching aim of the programme and in line with guidelines on processes, such as annual estimates and national service planning and Sláintecare funding initiatives.
• Support and manage the PMO to meet obligations relating to statutory and other information requests.
Key Management Reporting Requirements
• Develop, maintain and co-ordinate a standard suite of programme implementation/project reports to meet the requirements of key stakeholders and governance fora.
• Ensure the consistency and standardisation of programme tracking and reporting.
• Ensure programme portfolio adherence to all relevant organisational and legislative requirements.
Resourcing and Finance
• Demonstrate value for money across all resourcing utilisations.
• Ensure optimum use of resources in line with current best practice.
• Manage funded projects and initiatives to deliver high quality services, value for money and in compliance with good governance.
Person Specification
• Educated to degree level or equivalent significant experience of working at a similar level in specialist area.
• Educated to Post Graduate level in relevant area or significant experience of working at an equivalent level
Knowledge and Skills
• Demonstrable understanding and experience of managing transformational change projects within the health sector.
• High level of understanding of service or process redesign methodologies and evidence of application over sustained period of time
• High level of understanding of change management methodology and evidence of successful application over sustained period of time
• High level of skill acquired through experience of project management packages
• Ability to collect, analyse and interpret complex data and information from a variety of sources ensuring high degree of accuracy.
• Excellent communication skills including presentation skills.
• Experience of interpreting data to inform decisions and recommendations.
• Experience of managing and working collaboratively with multiple internal and external stakeholders, as relevant to this role.
Note:
RCSI will be the employer of this role, but the role itself will be based in the HSE.
This Job Description may be subject to change to reflect the evolving requirements of the clinical leads, Department and RCSI in developing healthcare leaders who make a difference worldwide.
Similar vacancies that arise in the next 6 months may be filled from the pool of applicants that apply for this position. RCSI is proud to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their gender, civil status, family status, sexual orientation, religion, age, disability or race. RCSI is committed to embedding equality, diversity and inclusion (EDI) across everything we do. This ensures we can all work and learn in an environment defined by dignity and respect. Eligibility to work in Ireland is a requirement of this role, Proof of eligibility documentation will be required at a later date. Under limited and specific circumstances (research/ specialist roles) RCSI may be in a position to seek a hosting agreement and/or work permits.
Employees are required to undertake 6 months service in their current role before applying for other internal opportunities, unless agreed in advance by the SMT representative