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Sports Attendant

University of Stirling
United Kingdom
September 30, 2024
Contact:N/A
Offerd Salary:£22,681-£24,533
Location:N/A
Working address:N/A
Contract Type:Open-ended
Working Time:Full time
Working type:N/A
Ref info:N/A
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Sports Attendant Apply Post Details

2 positions available

1x Full time and 1x Part time (42% FTE) Open ended

Salary: £22,681-£24,533 p.a. pro rata

The closing date for applications is midnight on 30 September 2024. Interviews are expected to take place on 11 October 2024.

There is an expectation that work will be undertaken in the UK.

This role will require a PVG Certification check. An offer of employment will be subject to a satisfactory outcome of this process.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

The Post

Based across the range of University of Stirling sports facilities, the Sports Attendant will assist with the implementation of the University of Stirling Sport strategy relating to facilities management by maintaining and improving customer service. The role holder will be expected to show excellence in customer care when dealing with all enquires and provide a responsive life guarding and sports attendant service, prepare activity and associated areas for use, ensure that activity areas are safe and monitor the use of all sports and associated areas. The role holder may be asked by Operations Manager to cover the duties of a Duty Officer when required.

Additional Information/Special Conditions

  • A working pattern operates, and the nature of the duties will require the job holder to work early morning, evenings, weekends and bank holidays and a show willingness to work additional hours to cover holidays, sickness and large events
  • The earliest shift starts at 5.30am and the latest shift ends at 10.30pm
  • The full-time working week is an average of 36 hours per week over a four- week rota
  • Sports Attendants will receive a 1-hour, unpaid break for a shift over 6 hours
  • Sports Attendants are normally expected to work two weekends in four
  • The successful candidate will be expected to wear uniform
  • Attendance at staff training (currently on Friday afternoons from 12noon-1pm) is compulsory and part of the working pattern
  • Working patterns may be subject to change
    • Description of Duties

    Life Guarding

  • To carry out the role of a professional rescuer by preventing accidents and ensuring the safety of all customers, staff and other users of the swimming pool
  • To maintain a safe swimming pool environment by utilising skills acquired through training and understanding of the Normal Operating Procedures and Emergency Action Plan

    • Attending

  • To assist in the preparation of all activity areas, meeting rooms and changing areas for use, and in accordance with the front of house system
  • To monitor use of all facilities
  • To ensure all equipment and facilities are safe, clean and tidy

    • Customer Care

  • To act as a source of information to encourage repeat and new business
  • To act as a point of contact for any customer enquiries
  • To respond, resolve or refer issues raised by customers in accordance with agreed procedures and practices and in a polite and constructive manner

    • Service Development

  • To work in accordance with service standards set by the University of Stirling Sport and from time to time contribute in the review and development of customer standards in response to customer feedback
  • To contribute to the process of continuous improvement

    • Administration

  • To assist with daily checks and administrative activities

    • Continuous Improvement

  • To attend and participate in regular staff training and development activities relevant to the role
  • To keep essential lifeguarding and first aid qualifications and training records up to date
  • To contribute to the continuous development of the service

    • Health, Safety and Security

  • To adhere to University policies
  • To follow safe methods of work
  • To follow emergency procedures as outlined and provided in the Emergency Action Plan
  • To ensure other staff adhere to safe methods of work

    • Administering

  • To complete all records required accurately and diligently
  • To ensure that a full handover is provided to other Sports Attendant staff and/or the Duty Officer (when appropriate), to highlight outstanding actions and issues that have arisen during shift

    • Communicating

  • To communicate effectively with staff and customers

    • Miscellaneous

  • To undertake other duties as may be required by the Operations Manager

    • Please see the Job Description attached for a full description of duties

    Essential Criteria
  • Hold a current STA or RLSS Pool Lifeguard qualification or equivalent
  • Hold a current and recognised National Pool Plant Operators certificate, or willingness to achieve within first three months of role
  • Hold a recognised First Aid certificate
  • Significant experience within the sport or leisure industry (lifeguard and sports/leisure attendant experience preferred)
  • Positive attitude and experience of making decisions and using judgement and initiative to solve problems
  • Evidence of excellent written and verbal communication skills
  • Evidence of strong organisational and interpersonal skills
  • The ability to prioritise workload
  • A friendly and approachable manner
  • Ability and confidence working in a busy customer facing role
  • Team working experience
  • Flexibility in terms of hours and days of work
  • Willing to work unsocial hours, weekends or public holidays as required
  • Willingness to work additional or alternative hours by arrangement to cover holidays, sickness, etc.
  • A demonstrated commitment to customer service
  • Ability to build effective relationships
  • An ability to work under pressure
  • Experience of making decisions and using judgement and initiative to solve problems
  • Evidence of being self-motivated with a “can do” style and approach
  • Computer literate, with experience of using Microsoft packages such as Outlook, Word and Excel
  • Successful Disclosure Scotland clearance, or willingness to apply for Disclosure Scotland clearance
    • Desirable Criteria
  • Experience of supervising and leading a team
  • Experience of reviewing and updating health and safety documents
  • Further qualifications in sport, leisure, safety or fitness
  • Experience of using a front of house leisure or facility management system
  • Experience of front-line service delivery
  • Experience of cash reconciliation
  • Sales experience
    • About Us

    As Scotland's University for Sporting Excellence and The Times Sports University of the Year 2020, sport is part of the DNA at the University of Stirling. The deliverables build on the philosophy of the first Chancellor, Lord Robbins, when he spoke of ‘education with a purpose'. Our impact, contribution and ambition is purposeful in everything we do, aligned to our status as one of the top sporting institutions in the UK.

    2023/24 has been another great year for sport at the University of Stirling. The success, prowess and reputation of sport at Stirling is setting standards across the sector and the inspirational performances of our elite athletes on the world's biggest sporting stages, is complemented by the buzz of activity in the new sports facilities. Engagement levels are high, feedback is excellent and sport is contributing significantly to the health, wellbeing and experience of students, staff and community.

    We don't want to rest on our laurels, and we will continue to set the standards for everyone else to follow. It is within this context that we will always challenge ourselves and seek to really make impact.

    The University

    The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

    The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

    More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland's University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University's sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

    The University has twice been recognised with a Queen's Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).

    The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership. www. stir.ac.uk @stiruni

    Available documents
  • Job descriptionSports Attendant.docx

    • Job number

    SERV01925

    Contract Type

    Open Ended

    Posting End Date

    30-Sep-2024

    Location:

    Stirling Campus

    Grade

    Grade4 £22,681-£24,533 p.a.

    Faculty/Service

    Sports Development Service Post Details

    2 positions available

    1x Full time and 1x Part time (42% FTE) Open ended

    Salary: £22,681-£24,533 p.a. pro rata

    The closing date for applications is midnight on 30 September 2024. Interviews are expected to take place on 11 October 2024.

    There is an expectation that work will be undertaken in the UK.

    This role will require a PVG Certification check. An offer of employment will be subject to a satisfactory outcome of this process.

    This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

    The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

    The Post

    Based across the range of University of Stirling sports facilities, the Sports Attendant will assist with the implementation of the University of Stirling Sport strategy relating to facilities management by maintaining and improving customer service. The role holder will be expected to show excellence in customer care when dealing with all enquires and provide a responsive life guarding and sports attendant service, prepare activity and associated areas for use, ensure that activity areas are safe and monitor the use of all sports and associated areas. The role holder may be asked by Operations Manager to cover the duties of a Duty Officer when required.

    Additional Information/Special Conditions

  • A working pattern operates, and the nature of the duties will require the job holder to work early morning, evenings, weekends and bank holidays and a show willingness to work additional hours to cover holidays, sickness and large events
  • The earliest shift starts at 5.30am and the latest shift ends at 10.30pm
  • The full-time working week is an average of 36 hours per week over a four- week rota
  • Sports Attendants will receive a 1-hour, unpaid break for a shift over 6 hours
  • Sports Attendants are normally expected to work two weekends in four
  • The successful candidate will be expected to wear uniform
  • Attendance at staff training (currently on Friday afternoons from 12noon-1pm) is compulsory and part of the working pattern
  • Working patterns may be subject to change
    • Description of Duties

    Life Guarding

  • To carry out the role of a professional rescuer by preventing accidents and ensuring the safety of all customers, staff and other users of the swimming pool
  • To maintain a safe swimming pool environment by utilising skills acquired through training and understanding of the Normal Operating Procedures and Emergency Action Plan

    • Attending

  • To assist in the preparation of all activity areas, meeting rooms and changing areas for use, and in accordance with the front of house system
  • To monitor use of all facilities
  • To ensure all equipment and facilities are safe, clean and tidy

    • Customer Care

  • To act as a source of information to encourage repeat and new business
  • To act as a point of contact for any customer enquiries
  • To respond, resolve or refer issues raised by customers in accordance with agreed procedures and practices and in a polite and constructive manner

    • Service Development

  • To work in accordance with service standards set by the University of Stirling Sport and from time to time contribute in the review and development of customer standards in response to customer feedback
  • To contribute to the process of continuous improvement

    • Administration

  • To assist with daily checks and administrative activities

    • Continuous Improvement

  • To attend and participate in regular staff training and development activities relevant to the role
  • To keep essential lifeguarding and first aid qualifications and training records up to date
  • To contribute to the continuous development of the service

    • Health, Safety and Security

  • To adhere to University policies
  • To follow safe methods of work
  • To follow emergency procedures as outlined and provided in the Emergency Action Plan
  • To ensure other staff adhere to safe methods of work

    • Administering

  • To complete all records required accurately and diligently
  • To ensure that a full handover is provided to other Sports Attendant staff and/or the Duty Officer (when appropriate), to highlight outstanding actions and issues that have arisen during shift

    • Communicating

  • To communicate effectively with staff and customers

    • Miscellaneous

  • To undertake other duties as may be required by the Operations Manager

    • Please see the Job Description attached for a full description of duties

    Essential Criteria
  • Hold a current STA or RLSS Pool Lifeguard qualification or equivalent
  • Hold a current and recognised National Pool Plant Operators certificate, or willingness to achieve within first three months of role
  • Hold a recognised First Aid certificate
  • Significant experience within the sport or leisure industry (lifeguard and sports/leisure attendant experience preferred)
  • Positive attitude and experience of making decisions and using judgement and initiative to solve problems
  • Evidence of excellent written and verbal communication skills
  • Evidence of strong organisational and interpersonal skills
  • The ability to prioritise workload
  • A friendly and approachable manner
  • Ability and confidence working in a busy customer facing role
  • Team working experience
  • Flexibility in terms of hours and days of work
  • Willing to work unsocial hours, weekends or public holidays as required
  • Willingness to work additional or alternative hours by arrangement to cover holidays, sickness, etc.
  • A demonstrated commitment to customer service
  • Ability to build effective relationships
  • An ability to work under pressure
  • Experience of making decisions and using judgement and initiative to solve problems
  • Evidence of being self-motivated with a “can do” style and approach
  • Computer literate, with experience of using Microsoft packages such as Outlook, Word and Excel
  • Successful Disclosure Scotland clearance, or willingness to apply for Disclosure Scotland clearance
    • Desirable Criteria
  • Experience of supervising and leading a team
  • Experience of reviewing and updating health and safety documents
  • Further qualifications in sport, leisure, safety or fitness
  • Experience of using a front of house leisure or facility management system
  • Experience of front-line service delivery
  • Experience of cash reconciliation
  • Sales experience
    • About Us

    As Scotland's University for Sporting Excellence and The Times Sports University of the Year 2020, sport is part of the DNA at the University of Stirling. The deliverables build on the philosophy of the first Chancellor, Lord Robbins, when he spoke of ‘education with a purpose'. Our impact, contribution and ambition is purposeful in everything we do, aligned to our status as one of the top sporting institutions in the UK.

    2023/24 has been another great year for sport at the University of Stirling. The success, prowess and reputation of sport at Stirling is setting standards across the sector and the inspirational performances of our elite athletes on the world's biggest sporting stages, is complemented by the buzz of activity in the new sports facilities. Engagement levels are high, feedback is excellent and sport is contributing significantly to the health, wellbeing and experience of students, staff and community.

    We don't want to rest on our laurels, and we will continue to set the standards for everyone else to follow. It is within this context that we will always challenge ourselves and seek to really make impact.

    The University

    The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

    The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

    More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland's University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University's sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

    The University has twice been recognised with a Queen's Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).

    The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership. www. stir.ac.uk @stiruni

    Available documents
  • Job descriptionSports Attendant.docx

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