Full-Time, Fixed-Term until September 2025
Salary Level HEW 5 + 17% Superannuation
Based at the Melbourne CBD campus, and hybrid ways of working
Join a collaborative, energetic team that values collaboration and growth
About You
As Student Advisor and member of the Student Advice Team at the STEM College, you will provide timely, consistent, and accurate information and advice through various channels to customers. You will efficiently deal with complex enquiries relating to College programs across all modes and locations, actively contribute to further development of University systems and processes and work collaboratively with other members of the Student Advice, STEM Student Lifecycle and wider Student Lifecycle Services teams and key stakeholders to ensure effective academic administration.
You may be required to work extended and/or flexible hours during high-volume peak periods.
To be successful in this position, you will have:
Demonstrated experience in providing high-quality customer service, including sound knowledge and consistent application of relevant policy and procedures
Strong communication skills, including the ability to communicate effectively with stakeholders from a range of cultural backgrounds
Demonstrated ability to build and maintain effective relationships with a wide range of stakeholders both internal and external to the University
Well-developed interpersonal and problem-solving skills with the ability to take initiative in identifying continuous improvement opportunities
Excellent time management skills with the ability to prioritise tasks to meet deadlines in a busy environment, shifting seamlessly between different service channels and locations
Demonstrated experience in adapting to new technologies and systems
Proven ability to work as an effective team member to achieve individual and team goals and priorities
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the College
The STEM College Office professional staff are instrumental in providing students with a transformative and enriched learning experience, and in supporting our research and engagement administration activities. Centralised in the STEM College Office, at our City and Bundoora campuses, professional staff members have opportunities to cross-skill, engage in professional development and develop their own career paths.
To Apply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘ ' link at the top of this page.
For further information about this position, please click on the Position Description hyperlink below or contact [email protected]
Position Description – Student Advisor
If you are viewing this advert from an external site, please click ‘apply' and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.
Please note, as the recruitment for this role is running during the University holiday period, there may be a delay in our response. Thank you for your understanding, and we look forward to connecting with you in the new year.
Message from the RMIT Talent team: https: // videomy.co/1MIEFp5
Applications Close:5 Jan 2025 11.59 pm
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms) . To discuss adjustment requirements, please contact Dani, v ia [email protected] or visit our Careers page for more contact information - https: // www. rmit.edu.au/careers.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.