Organisation
Cranfield University
Faculty or Department
Education Services
Based at
Cranfield Campus, Cranfield, Bedfordshire
Hours of work
37 hours per week, normally worked Monday to Friday. Flexible working will be considered.
Contract type
Permanent
Fixed Term Period
These are permanent positions however secondments opportunities will also be considered.
Salary
Full time starting salary is normally in the range of £28,929 to £29,674 per annum.
Posted Date
19/12/2024
Apply by
06/02/2025
Documents
We welcome applications from motivated individuals eager to join dedicated, hardworking teams who take pride in making a difference.
The University considers these positions to be business critical. The SAS teams provide essential support to students and academic course teams to ensure high quality delivery of the student experience.
About the Role
You will be responsible for the delivery of academic administration, student support and ensuring high levels of customer service and student satisfaction. You will be the key point of contact for students, staff and external partners on specific courses for advice, guidance and support.
You will work very closely with academic staff to ensure that the student experience is effective, consistent and of a high standard. It will be important to build good working relationships across the University.
The role will include preparing evidence and documentation for decisions to be made on student academic progress, while being confident in advising on the most likely outcome. Experience of effectively and sensitively dealing with difficult situations is essential. You will also be able to prioritise and delegate to manage your own workload.
About You
We are looking for an experienced, self-motivated administrator, with a passion for high quality customer service. You will be IT literate, including Microsoft packages and database applications. Ideally, you will have experience of academic administration, preferably within a Higher Education Institution, and of working with regulations. You will have a high degree of accuracy and attention to detail and excellent communication skills. Proven analytical, problem-solving and decision-making skills are a must.
In return, you will have exciting opportunities for career development in this key position, and will supportworld leading research and education, joining a supportive team environment.
About Us
As a specialist postgraduate university, Cranfield's world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here.
Our Values and Commitments
Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here.
We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions Programme. We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families. Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here.
Working Arrangements
Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners.
How to apply
For an informal discussion about this opportunity, please contact Rebecca Smyth [email protected]
Apply online now. Please do not hesitate to contact us for further details on E: [email protected]. Please quote reference number 4993
Closing date for receipt of applications: 6 February 2025
Interviews to be held: February 2025
Please note that we reserve the right to close this advert prior to the stated closing date should we receive sufficient numbers of applications. Therefore, we would encourage you to complete and submit your application as soon as possible.