Support Technician - Learning Technology (AV) (CH12016R)

Job title Support Technician - Learning Technology (AV)

Department Digital, Data & Technology Group

Salary Starting from £26,038, rising to £29,659

Grade Grade 5

Contract Type Full Time, Open Ended

Placed on Thursday 24 October 2024

Closing date Thursday 14 November 2024

Interview date Monday 25 November 2024

Reference CH12016R

Special Conditions Manual handling

Applicant Visa Guidance Skilled Worker visa: guidance for applicants (bath.ac.uk)

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The Learning and Events Technology (LET) team are responsible for annual servicing and refurbishment of audio-visual equipment and systems, liaison with suppliers, technology to support hybrid events and teaching, consultancy for building projects, and for support live events on campus.

The candidate will be expected to triage, resolve, or escalate support calls within agreed timescales. You will assist with the deployment, removal and basic maintenance and support of all technology equipment supported by the Digital, Data and Technology (DDaT) Department across all University spaces.

The role includes providing 2nd and 3rd line support for the use of all Audio- Visual equipment, software, and services supported by the LET Team; as well as project work in building and renovating new spaces across the University buildings. Additionally, this role will be involved with planning and implementing the technical requirements of the University's large corporate events and presentations.

Furthermore, this role will offer consultation and guidance in the selection, purchase, and installation of Audio-Visual equipment, software, and solutions.

The role also encompasses the provision, maintenance, and support of the Innovations Lab, including training for staff and testing to resolve issues and meet new requirements.

This role is offered on a full time (36.5 hours per week) permanent basis.

Click Here for more information on the DDaT department.

This is an exciting opportunity for skilled professionals with a background in AV, Events or Learning Technology support and service delivery to join our Support Service within the University of Bath. The University is currently changing the way its support service is provided, and the demand for learning technology and event technology is growing.

As a part of a dedicated LET team, you will be responsible for the provision of excellent support services to staff, students and events customers. The role will involve substantial contact with an array of audio-visual equipment, learning technologies and technology systems built into the facilities on campus. A background in configuration of Extron or Crestron equipment would be preferred, but also experience of Dante, HDbaseT, QSYS, DMX, or Autocad would also be helpful.

You will be highly self-motivated, able to work alone, and in a team, and have excellent interpersonal skills. There is a quantity of industry-recognised training available for the right candidate, and an extensive development programme all staff are expected to undertake.

Find out more about our benefits.

We consider ourselves to be an inclusive university, where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on our teams.

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

please note the job title Support Technician - Learning Technology (AV) is for advertising purposes only. Your job title if successful in this position will be Service Analyst (Learning & Events Technology).

We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.