Job Purpose
The Teaching and Student Support Administrator will deliver the underpinning administrative tasks associated with key initiatives that directly impact the undergraduate and postgraduate taught student journey.
This will involve providing information, advice, and front-line service to prospective, new, and continuing students, and to give support to academic staff and professional services colleagues involved in teaching administration.
Working collaboratively with colleagues across the College of Science and Engineering, the post holder will be responsible for key student support activities and process improvements that will enhance the student experience and environment for students.
Main Duties and Responsibilities
The main duties and responsibilities listed below provide an indication of the generalist scope of tasks associated with a role of this nature within the College of Science and Engineering. Specific duties and responsibilities for the role may vary locally dependent on School placement and/or calendar specific priorities but may include:
1. Provide comprehensive end to end administrative support for the College/ School's portfolio of Undergraduate / postgraduate taught courses. This will include the maintenance and accuracy of course documentation and specifications, in consultation with academic staff.
2. Take a lead role in the administration of examinations and the publication of results. This will include the preparation of exam papers ensuring the moderation process is followed; uploading exam papers to relevant portal(s), the design and processing of exam scripts, servicing of exams whether in exam venues or online, clerking the Board of Examiners, liaising with external examiners, and preparing all information required by them for pre-exam board scrutiny.
3. Assist with the recruitment and registration process of School Extended workforce (Demonstrators and Graduate Teaching Assistants) and associated administration of the allocation of work and processing/verification of timesheets as required throughout the academic year.
4. Be responsible for the coordination of student mobility activity including study abroad and exchanges, placements, and field classes. Work closely with academic members of staff, students and suppliers on course matching, progression and monitoring, compliance with budget and financial processes and keeping student records up to date.
5. Support registration and enrolment of undergraduate and postgraduate students, updating MyCampus as required to ensure all students are fully registered. Proactively resolve enquiries in a timely manner and provide excellent customer service.
6. Deliver the administration associated with attendance monitoring of international students, with responsibility for ensuring effective communication with Registry on up-to-date UK Visa & Immigration (UKVI) policy and developments.
7. Be responsible for the timely collection of student work samples for use by the appointed External Examiners and Accreditation bodies (where relevant).
8. Attend and clerk internal School meetings, including Staff Student Liaison Committees and Subject Committees.
9. Using judgement, in a proactive way, deliver a quality service to students: answering queries, providing information and guidance, resolving issues and allaying concerns as they arise.
10. Actively contribute ideas and initiatives that ensure an excellent student experience for the taught student community across the College.
11. Contribute to a culture of continuous improvement through identifying and supporting the implementation of process improvements to enhance the student and staff experience and participate in wider improvement projects.
12. Undertake any other reasonable duties that the Line Manager or Head of Professional Services may request in pursuit of excellence in administrative services.
Knowledge, Qualifications, Skills and Experience
Knowledge/Qualifications
Essential
A1 Scottish Credit and Qualification Framework level 7 (Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role.
Desirable
B1 Knowledge of administrative and procedures within a governance or legislative framework.
B2 Understanding of university systems and structures, in particular learning and teaching.
B3 Knowledge of the University of Glasgow's key business systems supporting learning and teaching, such as MyCampus, Moodle and Evasys.
Skills
Essential
C1 Able to ensure adherence to policies, procedures and administrative frameworks. C2 Able to ensure effective and efficient processing of tasks and activities relating to people and data, and to ensure they comply with policies, procedures and administrative systems.
C3 Able to work independently with minimal supervision, be proactive, use initiative and resolve problems to deliver an excellent service.
C4 Excellent interpersonal and communication skills (verbal and written), demonstrating tact, diplomacy and discretion, and the ability to deal with a wide range of stakeholders.
C5 Excellent time management and planning skills, and a proven ability to prioritise workload, multi-task, and work to deadlines.
C6 Ability to work as part of a team, make positive contributions to the College Office and schools, and deliver excellent support to students and staff.
C7 Ability to deliver high levels of accuracy, attention to detail and professionalism.
C8 Excellent IT skills, covering the Microsoft Office suite (Access / Excel / Outlook / PowerPoint / Word).
Experience
Essential
E1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills through personal development and progression in a similar related role(s).
E2 Experience of delivering high quality administrative support services to a variety of stakeholders with differing requirements and expectations.
E3 Experience of ensuring that delivery of administrative support complies with organisational policies, procedures, and timescales.
E4 Experience of dealing effectively with a wide range of customers and staff at all levels in an organisation, using initiative and judgement to proactively resolve issues.
E5 Experience of working in a multi-tasking environment while meeting deadlines, anticipating and meeting stakeholder needs.
E6 Experience of working in and contributing to the effectiveness of the wider team while also meeting own goals and objectives.
E7 Experience of working with and handling large volumes of administrative data, records and information.
Desirable
F1 Experience of working within the Higher Education sector supporting learning and teaching activities.
F2 Experience of delivering administrative support services within a compliance and governance framework.
Terms and Conditions
Salary will be Grade 5, £26,038 - £30,505 per annum.
This post is full time (35 hours per week) and open ended (permanent).
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https: // www. gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https: // www. gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https: // www. gla.ac.uk/explore/jobs/ for more information.
Vacancy Ref : 146469 Close Date : 24-Oct-2024 23:45