Birkbeck, University of London, has an exciting opportunity to join the User Services team as a User Services Assistant and make a difference to its student experience in 2025.
Salary range
£5,514 rising to £6,058 per annum
Contract type
Open ended
Mode
Part time
Grade
3
Business Unit
Information Services
Closing date for applicants
12-Jan-2025
Ref No
2058
Birkbeck, University of London, has an exciting opportunity to join the User Services team as a User Services Assistant and make a difference to its student experience in 2025.
The User Services Assistant will play a key role in providing a high-quality IT and Library customer-focused service, while working at the service desk and responding to enquiries in-person and online.
You will also be involved in students' induction and orientation, and will carry out communication and marketing activities including social media and the creation and maintenance of user guides.
The role is offered at part-time on Wednesday's from 16.00 to 24.00 (7 hours), and you'll participate in team working to cover the online and in- person enquiry service.
To be a successful User Services Assistant you will have:
We offer training, and expect the post-holder to develop knowledge in many areas to assist with one-stop frontline enquiries about areas including: WiFi, printing, access to College platforms like Moodle, resources, membership, library facilities and study environment.
If this sounds like the perfect fit for you, apply with us today!
Salary and benefits:
Actual £5,514 rising to £6,058 per annum, Grade 3 of the College's London Pay Scale is £27,568 rising to £30,292 per annum FTE (pro-rated). The salary includes a consolidated Weighting/Allowance which applies only to staff whose normal contractual place of work is in the London area.
Birkbeck offers a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements and some of the most generous benefits in the HE sector, all while being located right in the heart of Euston, Central London.
Contract :
Open-ended, permanent contract. Part-time (7 hours a week on Wednesday's 4pm- midnight). Please submit an Application Form for consideration. Closing date: Sunday 12 January 2025, interview date: Friday 24 January 2025.
Enquiries:
If you would like to know more about the role, please contact Iraj Sheni Mansouri (Team Leader) at [email protected]
If you have technical issues or difficulties using the recruitment portal, please contact [email protected] providing your name and the job reference number of the position. While we are happy to respond to all informal enquiries, only formal applications through the online system will be considered.
We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes -www. birkbeck.ac.uk/jobs