VE Senior Services Officer
Full-time , C ontinuing position
Salary Level HEW 6 + 17% Superannuation
Based at the Melbourne CBD campus, and hybrid ways of working
About the role
The VE Senior Services Officer will operate within a shared services model for Selections & Admissions within the College of Vocational Education.
This role will be responsible for leading high-quality administrative support across College teams which include Planning & Resources, Learning & Teaching Innovation and Quality, Partnerships, and supporting education delivery. The role will be required to coordinate project activities, events and provide administrative and project advice and expertise across the College.
The role will excel at providing customer service to staff and students to assist in various activities such as student lifecycle services, course and program management activities, information management, events and process improvement activities.
The role will be responsible for the management and resolution of complex queries from staff and students and will be required to maintain productive working relationships to provide timely solutions.
To be successful in this position, you will have:
Highly developed interpersonal skills and proven ability to build and maintain strong collaborative working relationships with a variety of internal and external stakeholders.
Excellent problem-solving skills, including demonstrated experience developing and delivering complex written reports to a high standard and with a high level of attention to detail.
Demonstrated experience in providing high quality customer service to internal and external
stakeholders and experience managing complex queries in a fast-paced, large scale environment.
Ability to demonstrate flexibility and initiative, by working independently and with limited direction, as well as effectively within a dynamic small team environment.
Proven significant administrative experience in planning, organising and prioritising work in a busy environment with multiple and conflicting priorities and competing deadlines.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the C ollege
The purpose of RMIT's College of Vocational Education is to empower learners and our industry, community and government partners to succeed in the new world of work.
Our five-year strategic roadmap, ALiVE@RMIT , purposefully guides everything we do in vocational education to deliver our vision: to position RMIT as a leading multi-sector provider with global impact and influence.
Led by our Pro Vice Chancellor, the College of VE is reimagining how we deliver vocational education to create unique experiences for our students and partners, so we can:
lead in practice-based learning
empower learners for the future of work
engage industry and community at scale
grow for impact and influence
The College of VE is delivering impact through transformation that creates long-term change.
To Apply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘ ' link at the top of this page.
For further information about this position, please see the Position Description hyperlinked below or contact Emily Kaye (Talent Aquisition Advisor) via email [email protected].
Please note, if you are viewing this advert from an external site, please click ‘apply' and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.
Applications Close:20 Jan 2025 11.59 pm
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms) . To discuss adjustment requirements, please contact Dani, v ia [email protected] or visit our Careers page for more contact information - https: // www. rmit.edu.au/careers.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.