Enrollment Services Representative 1

Shippensburg University Employment Opportunities | Enrollment Services Representative 1

Enrollment Services Representative 1

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

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Please see Special Instructions for more details.

For full consideration, all candidates must apply online at https://jobs.ship.edu with acceptance of materials continuing until the posting is filled. Materials submitted in other formats including paper applications will not be considered. All applications and inquiries will remain confidential.

Shippensburg University of Pennsylvania is an Equal Opportunity Employer and, in compliance with federal and state laws and university policy, is committed to providing equal educational and employment opportunities for all persons without regards to age, color, national origin, race, religion, disability, veteran status, or sex. All qualified individuals are encouraged to apply.

Posting Details

Position Information

Working Title	Enrollment Services Representative 1
Department	Admissions
Position Category	Support Staff
Posting Number	SP00889
Position End Date (if other than Permanent)
Hours per Week	37.5
Salary Range	The anticipated starting salary is $41,506 annually.
Full/Part Time	Full Time
Type of Position	Temporary

Position Summary Information

General Description/Position Purpose	Join a vibrant and purpose-driven community at Shippensburg University, located in the scenic Cumberland Valley and spread across a beautiful 210-acre campus with over 40 buildings. We offer a dynamic academic environment with 45 undergraduates, 22 graduate, and 2 doctoral programs. At Shippensburg, our mission is more than words. We are committed to inclusive collaboration, fostering a strong sense of belonging, and celebrating the achievements that drive positive change in our communities. Be part of a team that values innovation, impact, and shared success. Shippensburg University offers outstanding benefits to eligible employees! Effective first day of employment: low-cost medical insurance plus free dental, vision, hearing, and prescription coverage. Choose from two generous retirement plans : Alternative Retirement Plan (ARP):5% employee contribution, 9.29% employer contribution, Immediate vesting State Employees’ Retirement System (SERS): 8.25% employee contribution, 2.25% employer contribution + pension calculation, 10-year vesting requirement 100% tuition waivers for you and your eligible dependents upon completion of probationary period! Generous paid time off, employer-paid life insurance, and so much more! See full details in link below (for AFSCME employees). Full Benefits Summary (PDF)This role will provide operational support in CRM and serve as backup for the front desk customer service representative for the Admissions team, while also offering administrative support for the Admissions team. Work is performed with considerable independence, within a team environment. Some data entry across multiple systems; proficient in MS Word, MS Excel, and customer service. This positions schedule is Monday – Friday, 0800 to 1630 and as needed for special events. Key Responsibilities: 1. Responsible for all stages of application processing in the Admissions CRM software, including reviewing applications, collecting and electronically attaching required documentation, advising applicants of missing materials, and entering application data, decisions, and deposits into the student information system. 2. Provide enrollment management customer service and support, including responding to prospective student phone calls and emails, assisting with front desk coverage and visitor hosting, and supporting Admissions events and New Student Orientation as needed. 3. Responsible for preparing and mailing admissions decision letters and packets to prospective students, including releasing application decisions when the supervisor is unavailable. 4. Download, review, and distribute electronic transcripts, AP scores, and SAT scores, ensuring accurate entry and maintenance of student information. 5. Review computer input and output for completeness and accuracy, assist in resolving data-processing and system integration issues, and provide backup support for student information system (SIS) integration tools. 6. Manage the administrative hold process on students’ permanent records, as appropriate. 7. Train and supervise assigned student workers, including student payroll employees and graduate assistants, and assist with required employment paperwork, payroll information, and electronic time approvals as needed. 8. Provide backup support for application processing across all classifications of incoming applications and assist with other Admissions office operations as needed. 9. Perform other related duties as assigned by the supervisor. A full job description will be provided at the time of the scheduled interview.
Minimum Qualifications	Two years of experience in general office work, including one year which has required providing customer service to the public, and graduation from high school; Or any equivalent combination of experience and training.
Preferred Qualifications

Posting Detail Information

Open Date	11/10/2026
Close Date
Open Until Filled	Yes
Special Instructions Summary	For full consideration, all candidates must apply online at https://jobs.ship.edu with acceptance of materials continuing until the posting is filled. Materials submitted in other formats including paper applications will not be considered. All applications and inquiries will remain confidential. Shippensburg University of Pennsylvania is an Equal Opportunity Employer and, in compliance with federal and state laws and university policy, is committed to providing equal educational and employment opportunities for all persons without regards to age, color, national origin, race, religion, disability, veteran status, or sex. All qualified individuals are encouraged to apply.
Additional Information	All Shippensburg University employees are expected to demonstrate an understanding of and commitment to the University’s core values of teamwork and collaboration, dependability, initiative, problem solving, and clear communication. University employees are expected to demonstrate good interpersonal and communication skills with all members of the campus community. They will strive to maintain integrity, effectiveness and efficiency by upholding customer service throughout all levels of performance. All university employees are required to comply with university policies, state and federal laws/statutes prohibiting any type of Discrimination, Harassment or Retaliation. Safeguarding confidential, personal data and/or records of employees, students, customers and other related constituents is the responsibility of all University employees. It is the duty of all members of the University community to take part in the maintenance of a safe campus.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Are you a current employee of Shippensburg University?
   • YES
   • NO
2. * How did you hear about this employment opportunity?
   • Employer website
   • Indeed
   • CareerLink
   • HigherEd Job
   • LinkedIn
   • Advertisement/Publication
   • Personal Referral
3. * What interests you about working for Shippensburg University?
   • Benefits
   • Salary
   • Tuition Waiver
   • Working in Higher Education
   • Closer to Home
4. * Are you currently covered by the AFSCME collective bargaining agreement?
   • Yes
   • No

Applicant Documents

Required Documents

1. Resume
2. Cover Letter / Letter of Application
3. List of References

Optional Documents