About the role
Customer Service Assistant (UN5558)
Customer Service Assistant (UN5558)
Customer Service Assistant
Job Type Full Time Permanent Salary £25,949 per annum Location Waterside Campus Closing Date 11-11-2026 Ref No UN5558 Documents- Job Description - Customer Service Assistant.pdf
(PDF, 155.31kb)
About the Job
There are multiple vacancies for this post.
Interviews will be held week commencing 23rd November.
Customer Service Assistants deliver front line, first point of contact support and advice for students, staff and visitors across physical and virtual service points, including service desks, phone, email and web-based services, under the Integrated Help Desk (IHD).
You will deliver accurate, consistent and timely support and advice for students, staff and visitors via physical and virtual service points under the IHD. This will include service desks, phone, email and web-based services.
The Service Desks include IT, Student Information, Senate, Facilities, phones, emails and switchboard.
You will work primarily at the Waterside Campus but you may be required to work in other buildings or at another location.
About You
You will have excellent communications skills and be ready to use them in-person, on the phone and by email.
You will be familiar with using Office 365 and other web applications. You will be very confident with IT systems and be ready to learn UON platforms.
You will be confident in identifying and solving problems, or involving others to help.
You will have a good eye for detail and be able to remain polite and calm under pressure.
Qualifications
Essential
- Educated to GCSE level
- Experience of working in Customer Service
- Excellent digital skills including Office and Web applications
Desirable
- Experience of working in a front-facing role within an educational setting
- Experience of a range of operating systems
- Experience of enquiry management processes and systems
Department
LLSS is a large and complex portfolio across learning teaching and student experience. The five year strategy will deliver on the following key areas: student support, support for staff within and without the Directorate, IT systems for library, learning and teaching and student services, community engagement and social impact, support for Partners, the delivery of teaching and learning for academic, information and digital skills, academic practice development, sustainability and the development, management and exploitation of library and archive collections.
About Us
At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.
Our People
Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.
Our Values
- Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
- Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
- Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
- Trust: We build relationships based on respect, transparency, and shared goals.
Together, we are creating a future where our community, our work, and our impact truly make a difference.
Right to Work
All candidates will be asked to provide proof of eligibility to work in the UK at interview. Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position. Due to this criteria we regret that we are unable to offer sponsorship at this time.
Equality
We welcome applications from individuals from underrepresented groups.
The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public. We manage equality and diversity through key committees and formal policies, extending our responsibility to subsidiary companies and partnerships.
Together @ UON
Our Commitment to Equality and Inclusion
Together @ UON affirms our dedication to creating an environment that celebrates diversity and promotes equality. We aim to foster a space where all can thrive, aligning with our mission to transform lives and inspire change.
Commitments Include:
- Creating an Inclusive Environment: Adopting a zero-tolerance approach to discrimination and ensuring all activities are inclusive.
- Supporting Students and Staff: Strengthening mental health support, enhancing disability confidence, and ensuring academic and professional support.
- Tackling Inequalities: Involving students in recruitment, integrating forums for equality data analysis, and supporting networks for protected characteristics.
UON’s Major Commitments:
- Disability Confident
- Standalone Pledge
- IHRA Working Definition
For more details, visit: Equality and Diversity at UON
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