Enrollment Advisor

Position Summary

The Enrollment Advisor will represent a variety of programs in a well-equipped modern facility. She/he will contact and assist prospective students that inquire through a self-enrollment process or match with an Admissions Professional to support a guided application process. TheEnrollment Advisor will also be required to display the highest levels of personal integrity and intelligence

Essential Responsibilities
• Engage students through a variety of communication channels to include outbound and inbound student calls and video advising delivering first contact resolution.
• Supports the new student application process by working with Admissions Professional to answer incoming student questions and collecting missing documentation needed to submit a completed application.
• Ability to handle high volume outgoing/ingoing calls to perspective students.
• Monitor enrollment activities and update/track new inquiries to better utilize team and marketing efforts.
• Demonstrate desire to succeed within a highly competitive environment.
• Properly utilize and update campus database.
• Display records of achievement by exceeding stated goals.
• Able to show exceptional social and customer focused skills.
• Detail oriented and highly organized.
• Display strong ability to effectively interact with students, staff and faculty.
• Exceptionally effective team member.
• Reliable and motivated under high pressure working environment.
• Actively participate in student mentor program.
• All other duties, as assigned

Knowledge/Skills/ Abilities
• Possess exceptional telephone and organizational skills and face-to-face communication.
• Exhibit a high level of motivation, with a passion for student success and the Hallmark University mission.
• Establish a commitment to business ethics and compliance with regulatory rules.
• Have a proven track record of successful customer service, sales or admissions
experience.
• Multitask and be highly organized in a fast-paced environment, with the ability to adapt to change.
• Assert strong interpersonal and communication skills.
• Be proficient in MS Office (Excel, Outlook, PowerPoint, Word, etc.).

Required Qualifications
• High School Diploma.
• 1 year or more experience and proven track record of successful sales with direct sales experience.
• Ability to work independently as well as function as part of a team.
• Problem solving abilities.
• Excellent customer service and organizational skills.

Preferred Qualifications:
• Minimum of an associate degree from an accredited college/university.
• Experience in an educational sales environment.

Professional/Public Activities:
• Continuing professional development
• Attend informational webinars and potential conferences.
• Mandatory Participation in the Hallmark Character Program: All employees are required to actively engage in this program to embody and promote our core values.

Benefits
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan Generous paid time off (PTO) and company-paid holidays
• Educational incentives, including tuition assistance and support for professional
certifications Ongoing professional development and training opportunities
• Career growth and advancement opportunities Supportive and collaborative work
environment